Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Friday, August 8
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • Property
    • Career
    • News
      • Industry Appointments
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Events
      • What’s On
      • Event reviews
    • Technology
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » Step Change Outsourcing Strengthens Management Board with Appointment of CFO, Sanj Shah
    Industry Appointments

    Step Change Outsourcing Strengthens Management Board with Appointment of CFO, Sanj Shah

    08/08/2025Updated:08/08/20252 Mins Read
    Share
    Facebook Twitter LinkedIn

    Stevenage, UK – 8th August – Step Change Outsourcing (SCO), a specialist contact centre solutions provider, is pleased to announce the appointment of Sanj Shah as Chief Financial Officer, joining the leadership team on a fractional basis. Sanj will officially join the management board on 25th August 2025, as SCO continues to accelerate its business growth and strategic ambitions.

    Sanj brings proven commercial leadership from BT, Vodafone, EE, and as an SCO client at DAZN. Alongside his role as fractional CFO, he will continue supporting his existing clients through his consultancy, 3SM, while strengthening the SCO leadership team as it drives growth and innovation.

    Declan Shilton, CEO of Step Change Outsourcing, said:

    “We are proud of the strong and capable leadership team we have built at SCO. Sanj’s appointment as CFO is a significant milestone that reflects the progress we’ve made and our ambitious vision for the future. His extensive commercial expertise will be invaluable as we continue to deliver sustainable performance, innovation, and outstanding results for our clients and their customers.”

    Sanj Shah added:

    “I’m excited to join Step Change Outsourcing at such an important moment. The company’s commitment to excellence and its trusted position in the market aligns with my experience and values. I look forward to contributing to SCO’s growth and helping to drive its strategy forward.”

    As SCO expands, the leadership team gains deeper experience and expertise. The company remains committed to investing in their development, ensuring they are well- prepared to navigate the challenges and opportunities ahead. By strengthening its executive team with Sanj’s commercial leadership, SCO is well positioned to accelerate growth and continue delivering exceptional service.

    [Ends]

    About Step Change Outsourcing

    Founded in 2009 and based in Stevenage, Hertfordshire, Step Change Outsourcing (SCO) is a specialist contact centre focused on delivering expert outsourced solutions for sales, retention, and customer experience campaigns across phone and online channels. With over 200 skilled professionals, SCO combines large-scale operational capability with personalised service, specialising in subscription-based businesses to drive customer acquisition, retention, and growth. Trusted by leading UK brands, SCO manages complexities related to technology, finance, and people, backed by certifications including ISO27001, PCI DSS, and FCA. The company’s consistent, high-quality delivery enables clients to focus on their core business.

    Click here for the full announcement.

    Contact:

    Katharine Shilton, Chief Customer Officer, (+44) 07957 227521

    katharine.shilton@stepchangeoutsourcing.co.uk

    www.stepchangeoutsourcing.co.uk

    Share. Facebook Twitter Pinterest LinkedIn
    Previous Article8×8 Boosts Customer Engagement with New AI Enhancements Across CX Platform

    Related Posts

    8×8 Boosts Customer Engagement with New AI Enhancements Across CX Platform

    07/08/20256 Mins Read
    Read More

    Connect acquires Elerian AI to expand AI services offering 

    04/08/20254 Mins Read
    Read More

    GoTo Expands AI-Powered Communications Platform for Automotive Dealerships to the UK, Driving Profitable Growth through Customer Success

    30/07/20253 Mins Read
    Read More
    Add A Comment
    Leave A Reply Cancel Reply

    You must be logged in to post a comment.

    Upcoming Events

    11/07/2025

    UPDATE – UKCCF CX Webinar

    2 Mins Read
    09/06/2025

    FREE Webinar Series: Cyber Security in Contact Centres

    2 Mins Read
    28/05/2025

    Step into a smarter, more connected future.

    2 Mins Read
    About
    About

    Contact Centre Monthly™
    Trevor Butterworth
    news@contactcentremonthly.co.uk
    07932 669 299

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    08/08/2025

    Step Change Outsourcing Strengthens Management Board with Appointment of CFO, Sanj Shah

    2 Mins Read
    07/08/2025

    8×8 Boosts Customer Engagement with New AI Enhancements Across CX Platform

    6 Mins Read
    07/08/2025

    Bar and Venue Group Achieves 97% Answer Rate and 50% More Outbound Calls with Support from Route 101

    1 Min Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2021 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.