Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Wednesday, August 27
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • Property
    • Career
    • News
      • Industry Appointments
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Events
      • What’s On
      • Event reviews
    • Technology
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » Simply Contact Takes Gold and Silver at the 2025 Globee® Awards for AI in Customer Experience
    News

    Simply Contact Takes Gold and Silver at the 2025 Globee® Awards for AI in Customer Experience

    27/06/2025Updated:30/06/20252 Mins Read
    Share
    Facebook Twitter LinkedIn

    By Ellina Bronnikova, CMO at Simply Contact

    I’m proud to announce that Simply Contact has earned both Gold and Silver at the 2025 Globee® Awards—recognized for our work in AI-powered customer service and AI-driven customer experience. These awards highlight what matters most to us: practical results, not just promising ideas.

    The Gold Globee® in the AI category celebrates our AI-powered voice assistant, which now resolves 100% of customer calls in under 30 seconds. That’s the real outcome of our work with a healthcare mobility startup, where the AI assistant slashed abandonment rates from 30% to zero. Just as impressive, customer satisfaction soared thanks to always-on, consistent support in a natural, human-sounding voice.

    For Europe’s low-cost airlines, we approached quality control with a different lens. Using Speech-to-Text tools and automated multilingual review systems, we expanded agent coverage from 71% to full QA visibility. We streamlined and cut quality control costs by nearly a quarter and delivered insights 25% faster.

    But one of the most rewarding changes was what we achieved in agent training. AI-simulated scenarios helped new hires ramp up faster and more confidently, cutting onboarding time by 30% and lifting average quality scores from 3.5 to 4.84.

    Winning the Silver Globee® for AI-Driven Customer Experience alongside the Gold shows the depth of what we’re building. AI isn’t a layer we’ve added—it’s woven into how we approach service: with intelligence, speed, and care.

    From my perspective as CMO, these awards aren’t just about the tech. They’re about people—our teams who challenge convention, and the clients who trust us to try something better. These recognitions are proof that meaningful change in customer service is not only possible, it’s already here.

    We’re proud, yes, but more than that, we’re motivated. This is only the beginning.

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleRoute 101 Achieves NiCE Platinum Partner Status
    Next Article Consumer exodus: 66% of British consumers abandon brands over one broken promise

    Related Posts

    AI Impact Snapshot: Businesses Cutting Costs and Boosting Revenue with Agentic CX

    27/08/20254 Mins Read
    Read More

    Banking Study: Less Than 30% Getting Full Value of Contact Center AI, Glia Finds

    27/08/20256 Mins Read
    Read More

    AI-Powered Compliance, Intelligence and Orchestration Elevate Secure, Scalable CX on the 8×8 Platform

    27/08/20254 Mins Read
    Read More
    Add A Comment
    Leave A Reply Cancel Reply

    You must be logged in to post a comment.

    Upcoming Events

    27/08/2025

    Calltower 🙌 First Annual Partner Day Celebrations

    4 Mins Read
    21/08/2025

    UKCCF Networking Event, 17th September 2025, Sunderland City Council

    1 Min Read
    14/08/2025

    UKCCF Networking Event, 4th September 2025, Bristol

    1 Min Read
    About
    About

    Contact Centre Monthly™
    Trevor Butterworth
    news@contactcentremonthly.co.uk
    07932 669 299

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    27/08/2025

    Calltower 🙌 First Annual Partner Day Celebrations

    4 Mins Read
    27/08/2025

    AI Impact Snapshot: Businesses Cutting Costs and Boosting Revenue with Agentic CX

    4 Mins Read
    27/08/2025

    Banking Study: Less Than 30% Getting Full Value of Contact Center AI, Glia Finds

    6 Mins Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2021 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.