Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Friday, September 5
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • Property
    • Career
    • News
      • Industry Appointments
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Events
      • What’s On
      • Event reviews
    • Technology
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience.
    News

    ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience.

    23/06/2022Updated:27/06/20221 Min Read
    Share
    Facebook Twitter LinkedIn

    UK home furnishing retailer ScS have chosen SVL to upgrade their customer experience and contact centre services by providing them with global market leading solution NICE CXOne.

    ScS Group plc is one of the UK’s leading furniture and flooring specialists, with 100 stores and employing over 1700 people nationwide.

    They have chosen SVL to improve their omni-channel agent connectivity, quality management, workforce management, analytics, and outbound dialling capacity through CXOne

    Dan Bennett, Director of Customer Experience, said “This is an ambitious project which is designed to create seamless experiences across multiple digital channels and will not only improve our processes but give us access to enhanced analytics, improve employee engagement and scale our operations in a way that can expand across other areas of our group”

    Anne Holmes, SVL’s Account Director, said “ScS’s customer experience is going on a digital transformation journey that will seamlessly improve its already high-quality services. We are delighted to bring SVL’s wealth of experience to this project and deliver a global-leading product that will hugely enhance ScS’s Contact Centre services.”

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleLemon Contact Centre Awarded SafeSupplier Status
    Next Article Webhelp acquires Grupo

    Related Posts

    My Next Office Ltd has joined the UKCCF

    03/09/20252 Mins Read
    Read More

    Channel trio transforms pensions contact centre at Kent County Council

    02/09/20254 Mins Read
    Read More

    8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace

    28/08/20253 Mins Read
    Read More
    Add A Comment
    Leave A Reply Cancel Reply

    You must be logged in to post a comment.

    Upcoming Events

    28/08/2025

    UKCCF Scottish Networking Event, 11th September 2025 – The Wheatley Group, Glasgow

    1 Min Read
    21/08/2025

    UKCCF Networking Event, 17th September 2025, Sunderland City Council

    1 Min Read
    14/08/2025

    UKCCF Networking Event, 4th September 2025, Bristol

    1 Min Read
    About
    About

    Contact Centre Monthly™
    Trevor Butterworth
    news@contactcentremonthly.co.uk
    07932 669 299

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    03/09/2025

    My Next Office Ltd has joined the UKCCF

    2 Mins Read
    03/09/2025

    CONTACT CENTRE WORKSPACE OF THE MONTH – YORK STREET, MANCHESTER

    2 Mins Read
    02/09/2025

    5-Stage Agentic AI Maturity Model: From Text Generators to Autonomous Systems

    9 Mins Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2025 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.