Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Friday, June 6
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • News
      • Industry Appointments
    • Events
      • What’s On
      • Event reviews
    • Career Opportunities
    • Technology Corner
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » Redwood Technologies Group Acquires Potomac Integration and Consulting, LLC, as Part of Global Expansion Project
    News

    Redwood Technologies Group Acquires Potomac Integration and Consulting, LLC, as Part of Global Expansion Project

    20/04/2021Updated:07/09/20212 Mins Read
    Share
    Facebook Twitter LinkedIn

    Redwood Technologies Group, the parent company of leading CX and cloud contact center solution provider Content Guru, has announced that it has acquired US-based Potomac Integration and Consulting (PIC), a specialist consultancy organization to US federal government agencies. The acquisition is part of the Group’s US expansion drive.

    Established in 2006, PIC specializes in solution design, migration planning and ongoing service for organizations transitioning to next-generation communications solutions. PIC predominantly services high-profile government clients.

    Redwood Technologies Group has partnered with PIC for over a decade to deliver mission-critical communications solutions to its US federal government customers. PIC will now work with the Group’s Content Guru cloud division to enable US federal agencies to deliver best-in-class citizen and employee experience.

    Sean Taylor, CEO of Redwood Technologies Group, commented: “Having worked with PIC to deliver mission-critical communications services to US organizations for a number of years, we felt that the company was well-aligned to the Group’s mission of creating outstanding customer experience through seamless engagement and data-driven insights. Our business has seen very exciting developments in the US marketplace over the past couple of years and PIC will considerably enhance our public sector credentials. This is a really exciting development.”

    Mick Shaw, President of PIC, said: “We are delighted to be joining the fast-growing Redwood family, as a trusted and experienced partner of ours. We are certain that, with over 15 years of experience in servicing federal agencies, the acquisition of PIC will stand Redwood Technologies Group in good stead for their expansion plans in the US and other domains.”

    About Redwood Technologies Group

    Redwood Technologies Group helps organizations provide outstanding customer experiences through seamless integration of communications channels combined with insights through customer data. Its cloud infrastructure, storm®, is used by hundreds of organizations across Europe, the US and Asia-Pac, in sectors ranging from finance and government through to travel and utilities.  Customers relying on storm for mission-critical services include AT&T, the NHS, Rakuten, US Federal Government and Vodafone.

    For more information, visit: https://www.redwoodtech.com/ or follow us on Twitter here: @RTCHIRP

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleEckoh wins $11.6m of new contracts in US secure payments
    Next Article British Horse Society charity selects PCI Pal® to manage secure payments

    Related Posts

    Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk

    05/06/20254 Mins Read
    Read More

    What’s new with Plecto💥

    04/06/20251 Min Read
    Read More

    Global Elections & CX – Six Months Later!

    04/06/20255 Mins Read
    Read More
    Add A Comment

    Comments are closed.

    Upcoming Events

    28/05/2025

    Step into a smarter, more connected future.

    2 Mins Read
    27/05/2025

    Your Story Deserves to be Heard: UKCCF Awards 2025 – Nominations are now open! 

    2 Mins Read
    22/05/2025

    UKCCF – London Networking Events

    1 Min Read
    About
    About

    Contact Centre Monthly™
    Chantelle Newton – Editor
    news@contactcentremonthly.co.uk
    07540 227 288

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    05/06/2025

    Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk

    4 Mins Read
    04/06/2025

    The State of Business Process Outsourcing in 2025

    2 Mins Read
    04/06/2025

    What’s new with Plecto💥

    1 Min Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2021 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.