Onecom, the UK’s leading business communications technology and cloud communications specialist, has been named Innovation Partner of the Year by Five9, a leading provider of the intelligent cloud contact centre.
Onecom provides customers with Five9’s renowned Contact Centre as a Service (CCaaS) technology, enabling it to help businesses deliver customer experience excellence through transformative technology solutions.
The relationship supports Onecom’s mission to enable UK-headquartered organisations to realise the potential of communication technology, develop competitive edge and empower their people to succeed.
Nick Beardsley, Enterprise Director, Onecom, said: “We are extremely proud to receive this award. Five9 are recognised globally as a leader in cloud contact centre technology, and together and in partnership we have developed an engagement and delivery model that creates real value for our customers. We have combined passion for helping customers improve the performance of their contact centre operation, delight their customers, and achieve the very best agent experience.
“Onecom have nearly a decade of experience in delivering contact centre transformation projects, and with our strategic partner Five9, I am very excited about what we can achieve together for our customers. This award not only underlines what Onecom and Five9 have achieved together throughout 2021, but also is testimony to the expertise our teams, creating and delivering innovative solutions for our customers.”
Thomas John, Vice President, EMEA Partners, Five9, said: “Onecom deservedly claimed this award in its inaugural year as a Five9 partner. The fruit of its labour is testament to the focus on Five9 technology by the superb team at Onecom. Their relentless passion to succeed is contagious. We congratulate Onecom on its rapid success and look forward to even more award-winning campaigns and customer engagements in 2022.”
2021 marked the third annual Five9 Global Partner Awards, recognising the achievements of the Five9 global ecosystem of channel partners, system integrators, technology partners, and Independent Software Vendors (ISVs). Five9 brings the power of cloud innovation to more than 2500 customers worldwide and facilitates billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimisation, and practical AI to create more human customer experiences, engage and empower agents, and deliver tangible business results.
The growing Five9 partner ecosystem reflects the company’s “build with” philosophy and the recognition that delivering customer engagement solutions of the future will require co-innovating with software and service providers that can extend Five9 capabilities, as well as its reach.
“At Five9, we recognise that our partners play a key role in delivering excellence,” said Jake Butterbaugh, Senior Vice President, Global Partner Organization, Five9. “Our partnerships of all types and sizes are critical to our success.
“Moreover, our partnerships are critical to our mutual customers’ successes, and our 2021 would not have been the same without Onecom. We congratulate and thank them, along with all of our 2021 Five9 Global Partner Award winners, and look forward to many more reasons to celebrate in 2022.”
To learn more about the 2021 Five9 Partner Award winners, click here.