NFON demonstrates at the European Chatbot & Conversational AI Summit
how AI can be implemented without high entry barriers.
Strong economic pressure, particularly for small and medium-sized enterprises.
AI in business communication as an operational efficiency tool.
NFON AG, a leading European provider of integrated business communication with a focus on AI-based applications, will demonstrate at the European Chatbot & Conversational AI Summit from 17 to 19 March in Edinburgh how agentic AI solutions can be seamlessly integrated into existing communication structures. The focus is on how companies can deploy artificial intelligence in a simple and efficient way.
JanaRichter, Executive Vice President Engineering, AI & Innovation at NFON, explains: “AI is the key to structuring and scaling communication. It does not require complex transformation projects, but a clear commitment to delivering immediate and measurable relief in day-to-day operations.”
Communication is not a peripheral discipline
Economic pressure is high, particularly for small and medium-sized enterprises that must unlock efficiency gains while conserving resources. According to the latest Eurostat study UseofArtificialIntelligenceinEnterprises(2025), only 17% of small and 30% of medium-sized enterprises currently use AI technologies, compared with 55% of large enterprises. The main reasons cited are the perceived complexity of implementation and a lack of in-house expertise.
Jana Richter comments: “It is precisely in business communication that the speed of efficiency gains is determined.” Communication is one of the most immediate and impactful use cases for AI, as large volumes of recurring enquiries are processed every day.
“Communication is not a peripheral discipline of AI, but a central application area with immediate added value for organisations of any size. Companies that want to remain future-proof must intelligently manage growing communication needs on both the customer and employee side,“ Jana Richter states. NFON will demonstrate in Edinburgh how this can be achieved in a straightforward and user-friendly manner.
On Wednesday, 18 March at 10:00 am, Jana Richter will speak on the topic: “AIvoicebotsinpractice:Howagenticcommunicationturnincomingrequestsintoresolvedoutcomes.”
The presentation will show across industries how AI-based voicebots and chatbots automatically receive, analyse and structure incoming enquiries. AI is deployed where relief is tangible – from precise intent recognition to seamless handover to employees in more complex cases.
AI delivers relief where communication volumes are highest
Typical use cases range from medical practices with high appointment volumes to mid-sized industrial companies handling recurring service and spare parts enquiries, as well as retail businesses managing order status and delivery enquiries and beyond. The potential applications extend across virtually all industries and markets. In all these areas, hundreds or even thousands of similar contacts arise daily. AI agents take over structured pre-qualification, significantly reduce waiting times and lower stress levels within teams by eliminating constant interruptions. Employees gain measurable time for more demanding tasks, while service quality and availability increase simultaneously.
AI as an operational efficiency tool
With regard to the Eurostat findings, Jana Richter offers a pragmatic assessment: “We know that many companies currently feel overwhelmed by the sheer variety of options available. However, the technology itself is fully ready for deployment. What is often missing is clarity on how AI can be integrated in a meaningful, step-by-step way, above all without overburdening the organisation.” She emphasises that AI should not be viewed as an abstract future technology, but as a practical tool with direct operational benefits. “AI is no longer an abstract trend, but an efficiency booster and massive enabler. Those who automate communication intelligently provide immediate relief to their teams and create space for quality.”
Integrated portfolio instead of isolated AI solutions
NFON’s AI-driven portfolio is structured along the product areas BusinessCommunication, IntelligentAssistant and CustomerEngagement, combining stable cloud telephony with intelligent automation and cross-channel customer interaction. While Business Communication provides the scalable technological foundation (including AI features such as transcription and automatic call summaries) the Intelligent Assistant automates incoming voice and chat enquiries through powerful AI agents. The Customer Engagement area complements this with integrated functions across the entire customer lifecycle. For companies, this means clear simplification: no fragmented standalone solutions, no additional integration effort, no parallel AI systems. Instead, a fully integrated, scalable communication ecosystem with end-to-end integration is created – from the first customer enquiry through to documented processing within the CRM system.
Jana Richter also underlines the European perspective: “Europe needs powerful, GDPR-compliant AI solutions that are economically viable for the mid-market. AI must not remain the privilege of large corporations. It must be secure, integrable and manageable for companies of any size, that is what we stand for.”
We look forward to welcoming you at stand #4.