New integration bridges 8×8 Platform for CX with core banking systems, enabling smarter, faster, and safer customer experiences
CAMPBELL, Calif. — Aug. 14, 2025 — 8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated platform provider for customer experience (CX), welcomes MNET to the SellWith8 tier of the 8×8 Technology Partner Ecosystem. This new partnership brings MNET’s CoreAccess+ middleware to the 8×8 Platform for CX, including 8×8 Contact Center and 8×8 Intelligent Customer Assistant, among others, enabling secure, real-time access to core financial systems such as Jack Henry, Fiserv and Corelation.
The result: faster authentication, smarter self-service, and seamless handoffs between bots and agents – all while maintaining strict security and compliance standards.
The partnership enables 8×8 and MNET to better serve joint customers in regulated verticals including banking and credit unions with purpose-built solutions that reduce complexity and improve CX across channels.
“This partnership with MNET is a powerful example of how the 8×8 Technology Partner Ecosystem is solving real-world challenges in financial services,” said Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8×8, Inc. “CoreAccess+ enables secure, real-time connectivity with the systems banks and credit unions rely on. By embedding it into the 8×8 Platform for CX, we’re helping institutions unlock faster, smarter, and safer customer experiences, without compromising compliance or adding complexity.”
8×8 and MNET joint customers will benefit from:
- Secure Access to Core Banking Systems: Connect agents and bots to core platforms like Jack Henry, Fiserv, and Corelation – with no PII storage and DMZ/cloud-friendly deployment.
- Smarter Self-Service, Better Handoffs: 8×8 Intelligent Customer Assistant uses CoreAccess+ to authenticate customers, surface account info, and automate tasks – then hands off to agents with full context.
- Tailored to Fit Any Organisation: CoreAccess+ enables organisations to build customised experiences by selecting only the modules that meet their specific needs — including fraud detection, member authentication, account playback, and live transactions — all designed to integrate seamlessly with existing tech stacks and workflows.
“Banks and credit unions need more than generic CX tools – they need solutions that can securely and efficiently connect their systems to deliver faster resolution, secure interactions, and contextual service that feels personal,” said Jason Neton, Vice President of Client Services at MNET. “With CoreAccess+ and 8×8, financial institutions finally have a way to unify front-end engagement with back-end data, enabling real-time, personalised experiences across self-service and agent-assisted channels.”
Enabling Purpose-Built Innovation
The 8×8 and MNET integration showcases the strength of the 8×8 Technology Partner Ecosystem – bringing best-in-class capabilities without sacrificing the simplicity and reliability of a single-source solution. Joint customers gain a seamless, deeply integrated, native-like experience within the 8×8 platform, unlocking advanced functionality while streamlining operations, reducing total cost of ownership (TCO), and avoiding the complexities of fragmented tech stacks.
The 8×8 Platform for CX seamlessly unites contact center, unified communications, and communication APIs to help organisations connect customers and teams around the world, empowering CX leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
To learn more about the MNET and 8×8 partnership, visit: https://www.8×8.com/products/integrations/mnet
About 8×8 Inc.
8×8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience – combining Contact Center, Unified Communication, and CPaaS solutions. The 8×8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. 8×8 helps customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8×8.com, or follow 8×8 on LinkedIn, X, and Facebook.