C1 to make IPI’s “automated pause and resume” call centre solution available across its extensive North America client base
17 June 2025 – IPI, the Contact Centre specialist and solutions provider, today announced that it has signed a strategic partnership with C1, a global leader in technology solutions that elevate connected human experiences. The partnership extends IPI’s presence in North America, enabling C1 to include IPI’s flagship compliance solution, Pauseable – a module in IPI’s Cloud PCI suite – in C1’s portfolio of AI-powered solutions for security, networking, infrastructure and communications.
Pauseable, IPI’s automated pause and resume solution, enables C1’s clients to more easily satisfy increasingly stringent compliance guidelines related to the collection of sensitive data during interactions with the contact centre. Pauseable automatically stops and starts call and screen recordings, ensuring all credit card data is removed from the contact centre estate without the need for agent intervention.
“Compliance with evolving data privacy and protection regulations continues to be a major concern for our clients, and we have seen the power of IPI’s best-in-class solution through implementations with our mutual partner Genesys,” said Bret Lathrop, Vice President of Alliances at C1. “We are excited to work directly with IPI to make Pauseable available to our clients across North America, and we expect to see significant demand.”
“We are thrilled to add C1 to our partner network and expand our market reach further within North America,” said Sat Sanghera, CEO of IPI. “Pauseable’s unique capabilities, coupled with C1’s services expertise makes this an incredibly strong proposition for our clients, especially those in the healthcare and insurance sectors.”
C1 will deliver Pauseable solutions with Avaya, Genesys, Nice CXone, and Verint, ensuring rapid deployment and a seamless, secure end-to-end payment process for clients.
“Compliance remains a primary concern for organisations today, and as such the provision of an easy-to-deploy solution that removes human error by automatically pausing and resuming call and screen recordings is essential,” said Steve Murray, Director of CX Solutions at IPI. “We are delighted to welcome C1 to our partnership network and look forward to seeing the benefits that Pauseable brings to C1’s clients.”
About C1
C1 is a global technology solutions provider that helps organizations modernize communications, strengthen security, and optimize infrastructure to create more connected and productive experiences. With deep technical expertise, partner ecosystem, a comprehensive portfolio, and a people-first approach, C1 empowers clients across industries to innovate, scale, and lead in an AI-driven world.
About IPI
IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.
Its team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.
Founded in 2001, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include some of the biggest brands in the finance, insurance, retail, travel and leisure, utilities, higher education, and public sectors.
For more information, please contact IPI or visit https://ipintegration.com/ or Automated Pause and Resume – IP Integration
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