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    Home » How The Insurance Surgery increased call efficiency by 50% with Plecto and Aircall ☎️
    Technology

    How The Insurance Surgery increased call efficiency by 50% with Plecto and Aircall ☎️

    13/08/2025Updated:13/08/20252 Mins Read
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    Making calls “in the dark”? Need to make more dials to hit your targets?

    If so, then take a look at our customer case with The Insurance Surgery. The UK-based insurance group was facing these all too familiar questions and more.

    The turning point? The Insurance Surgery was able to overcome these through a combination of using Plecto alongside Aircall. Here are the game-changing moves the company made:

    ✅ Digitizing their operations by moving from paper-based to HubSpot, Aircall and Plecto.

    ✅ Making use of Aircall’s power dialer tool. 

    ✅ Integrated HubSpot and Aircall into Plecto to create one source of truth for their data.

    ✅ Visualizing their KPIs on real-time Plecto dashboards and displaying them on TVs around the office. ✅ Introducing gamification to drive even better sales performance.

    “We went from 150 calls a day per rep on one of our teams to 213 yesterday. So it’s obviously helping a lot. Most of the team are making over 200 calls… where previously 200 calls meant you’d had an incredible day.” – Matt Vickers, Operations Manager

    The result?

    The company’s lead generation team achieved an incredible 50% increase in the number of calls they were able to make. Learn the full story of how they did it👇

    Want to achieve something similar?

    Looking to replicate the Insurance Surgery’s success? We’re currently offering an exclusive offer for Aircall users, where you can choose from two super offers:
    1) 50% off on your first 90 days on our quarterly plan.

    2) 20% off for 12 months on yearly – in addition to the 20% that you already save on our annual plan!

    Interested? This offer runs until August 31st and can be applied to both our medium and large plans. It applies to new customers only. Regular Terms & Conditions apply.

    Matt Evans Content Manager
    Phone: +45 71 99 71 60

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