Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Sunday, October 19
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • Property
    • Career
    • News
      • Industry Appointments
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Events
      • What’s On
      • Event reviews
    • Technology
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » How The Insurance Surgery increased call efficiency by 50% with Plecto and Aircall ☎️
    Technology

    How The Insurance Surgery increased call efficiency by 50% with Plecto and Aircall ☎️

    13/08/2025Updated:13/08/20252 Mins Read
    Share
    Facebook Twitter LinkedIn

    Making calls “in the dark”? Need to make more dials to hit your targets?

    If so, then take a look at our customer case with The Insurance Surgery. The UK-based insurance group was facing these all too familiar questions and more.

    The turning point? The Insurance Surgery was able to overcome these through a combination of using Plecto alongside Aircall. Here are the game-changing moves the company made:

    ✅ Digitizing their operations by moving from paper-based to HubSpot, Aircall and Plecto.

    ✅ Making use of Aircall’s power dialer tool. 

    ✅ Integrated HubSpot and Aircall into Plecto to create one source of truth for their data.

    ✅ Visualizing their KPIs on real-time Plecto dashboards and displaying them on TVs around the office. ✅ Introducing gamification to drive even better sales performance.

    “We went from 150 calls a day per rep on one of our teams to 213 yesterday. So it’s obviously helping a lot. Most of the team are making over 200 calls… where previously 200 calls meant you’d had an incredible day.” – Matt Vickers, Operations Manager

    The result?

    The company’s lead generation team achieved an incredible 50% increase in the number of calls they were able to make. Learn the full story of how they did it👇

    Want to achieve something similar?

    Looking to replicate the Insurance Surgery’s success? We’re currently offering an exclusive offer for Aircall users, where you can choose from two super offers:
    1) 50% off on your first 90 days on our quarterly plan.

    2) 20% off for 12 months on yearly – in addition to the 20% that you already save on our annual plan!

    Interested? This offer runs until August 31st and can be applied to both our medium and large plans. It applies to new customers only. Regular Terms & Conditions apply.

    Matt Evans Content Manager
    Phone: +45 71 99 71 60

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleHow Agentic AI Benefits Customer Contact 2025-2030
    Next Article UKCCF Networking Event, 4th September 2025, Bristol

    Related Posts

    Jabra and LSE research: Voice-based interactions with AI cross “early adoption threshold”

    15/10/20255 Mins Read
    Read More

    Elevating CX: Why Workforce Augmentation Is No Longer Optional

    25/07/20254 Mins Read
    Read More

    Why Workforce Engagement Management Matters

    24/07/20256 Mins Read
    Read More
    Add A Comment
    Leave A Reply Cancel Reply

    You must be logged in to post a comment.

    Upcoming Events

    16/10/2025

    UKCCF Midlands Networking Event 6th November 2025 – DHL International, East Midlands Airport

    1 Min Read
    09/10/2025

    UKCCF Webinar – 12th November 2025 – Business Systems

    2 Mins Read
    07/10/2025

    The Future of Connected Experiences – UKCCF London Networking Event

    1 Min Read
    About
    About

    Contact Centre Monthly™
    Trevor Butterworth
    news@contactcentremonthly.co.uk
    07932 669 299

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    16/10/2025

    UKCCF Midlands Networking Event 6th November 2025 – DHL International, East Midlands Airport

    1 Min Read
    16/10/2025

    Moving Beyond Buzzwords: Why Hyper-Personalization Matters

    3 Mins Read
    15/10/2025

    🐱 Auto Windscreens Contact Centre 🐶 128 Items Donated to the RSPCA!

    1 Min Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2025 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.