Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Tuesday, June 3
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • News
      • Industry Appointments
    • Events
      • What’s On
      • Event reviews
    • Career Opportunities
    • Technology Corner
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » Firstsource Solutions unveil £1 million investment in Belfast Operation
    News

    Firstsource Solutions unveil £1 million investment in Belfast Operation

    15/04/2019Updated:26/04/20193 Mins Read
    Share
    Facebook Twitter LinkedIn

    Further growth planned with up to 450 potential job opportunities

    Global Business Process Management (BPM) Company Firstsource Solutions has expanded its Belfast presence with a new hub in Belfast city centre.

    The Company has invested close to £1 million in a refurbishment of ‘Olive Tree House’, Fountain Street demonstrating an investment in local talent and a commitment to future business growth in Belfast, which will bolster the Northern Ireland economy in the coming years.

    These new premises offer capacity for 600 employees and 150 staff have already been relocated. Olive Tree House is providing customer support for Sky customers in the Republic of Ireland.  Further growth is planned with new business wins across the UK, and there will be up to 450 potential job opportunities across customer service, Human Resources, IT and general management.

    Firstsource is one of Northern Ireland’s largest private employers with close to 2,000 staff across Belfast and Derry/Londonderry working with major household names including Sky UK & ROI, Now TV, GiffGaff, Royal Bank of Scotland and Ulster Bank.

    Sean Canning, Chief Operational Officer, Customer Management, Firstsource Solutions said:

    “This significant investment will enable us to support and upskill local talent, offer career progression, support the local economy, win new business and continue to support existing clients with world class customer management.

    “Our new location at Olive Tree House is a welcome addition to a part of the city where commercial businesses have struggled in recent months due to the well-publicised fire at Primark. We are looking forward to bringing footfall back into this area and supporting local businesses further.

    “Belfast is a vibrant city and Firstsource is making an important contribution to its future through our innovation and digital capabilities as we help businesses advance customer experience through automation, analytics and process improvements.”

    Firstsource is one of the UK’s top 10 contact centre provers and works across the Banking, Financial Services & Insurance, Telecommunications & Media, Utilities and Healthcare sectors. It is an active advocate for inward investment to Northern Ireland and works closely with government Departments to attract business to the region.

     

    Graham Stuart MP, Minister for Investment said: “I’m delighted a global business like Firstsource continues to see the UK as their destination of choice in Europe. Their new investment will help support jobs and drive growth at home and abroad, as their business goes from strength to strength.

     

    “This investment signals a strong vote of confidence in the Northern Irish economy and my department will continue to work hard to ensure the benefits of global investment are felt in every part of the country, and the UK maintains its position as the top destination for FDI in Europe”.

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleAnother award for Gala Technology as they scoop ‘Security Solution Of The Year 2019’
    Next Article SVL SecurePay launched

    Related Posts

    Your Story Deserves to be Heard: UKCCF Awards 2025 – Nominations are now open! 

    27/05/20252 Mins Read
    Read More

    Kerv Recognised as a Genesys Elite Partner

    27/05/20251 Min Read
    Read More

    DCBL appoints O2 telecoms leader Vicky Felton as Head of Operations

    24/05/20254 Mins Read
    Read More
    Add A Comment

    Comments are closed.

    Upcoming Events

    28/05/2025

    Step into a smarter, more connected future.

    2 Mins Read
    27/05/2025

    Your Story Deserves to be Heard: UKCCF Awards 2025 – Nominations are now open! 

    2 Mins Read
    22/05/2025

    UKCCF – London Networking Events

    1 Min Read
    About
    About

    Contact Centre Monthly™
    Chantelle Newton – Editor
    news@contactcentremonthly.co.uk
    07540 227 288

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    03/06/2025

    Wait … does Gen Z actually prefer phone calls for Customer Service?

    4 Mins Read
    28/05/2025

    Step into a smarter, more connected future.

    2 Mins Read
    27/05/2025

    Your Story Deserves to be Heard: UKCCF Awards 2025 – Nominations are now open! 

    2 Mins Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2021 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.