London, UK – 30th June 2025 — CS Infocomm, a multi-award-winning provider of innovative customer experience and contact center solutions, is proud to announce its official expansion into the United Kingdom. This strategic move underscores the company’s commitment to delivering world-class customer engagement technologies to global enterprises and fortifying its presence across EMEA.
With a strong legacy of transforming customer journeys through cutting-edge technologies and deep partnerships with leading OEMs such as Genesys, Alvaria, Avaya, Verint, and Uniphore, CS Infocomm now brings its industry-leading capabilities to the UK—a vibrant market for digital transformation and intelligent customer experience (CX) innovation.
“Expanding into the UK is a strategic move aligned with our vision to support global enterprises with AI-led, cloud-first CX strategies—powered by our strong partner ecosystem including Genesys, Alvaria, Avaya, Verint and Uniphore — that are secure, scalable, and future-ready,” said Anil Joglekar, Managing Director, CS Infocomm.
CS Infocomm has already established trusted relationships with major financial institutions and insurers in the UAE and India. The UK entry strengthens its ability to serve multinational clients seamlessly and positions the company to collaborate with local businesses navigating digital disruption, regulatory pressures, and the imperative for personalization in CX.
What CS Infocomm Brings to the UK Market
- AI-Driven, Cloud-First Customer Experience Platforms
- End-to-end CX solutions that combine automation, real-time analytics, and conversational AI to elevate customer engagement.
- Secure and Compliant Solutions for Regulated Industries
- Deep expertise in BFSI, healthcare, and government sectors, with a strong track record of delivering compliant and resilient environments.
- Omnichannel Contact Center Modernization
- Seamless integration of voice, chat, email, social, and self-service across cloud and hybrid infrastructures.
- Partner-Led Innovation
- Solutions powered by best-in-class platforms from Genesys, Alvaria, Avaya, Verint, and Uniphore—tailored to UK business needs.
- Consultative Approach with Business Outcome Focus
- Proven methodology that aligns technology adoption with KPIs like CSAT, NPS, AHT, and first-call resolution.
This expansion also marks a milestone in CS Infocomm’s 2025 roadmap, which focuses on internationalization, AI-powered solutions, and delivering measurable outcomes across customer service, collections, and compliance operations.
About CS Infocomm
CS Infocomm is a leading CX technology solutions provider with a proven track record across the Middle East and Asia. Known for its consultative approach and deep technical expertise, the company helps enterprises deliver secure, compliant, and personalized customer experiences. CS Infocomm is a Genesys Elite Partner and the recipient of multiple industry accolades, including the Alvaria APAC Partner of the Year and Genesys Cloud Icon of the Year.
To learn more or connect with our UK team, visit www.csinfocomm.com or reach out to Vikrant Joglekar at vikrant.joglekar@csinfocomm.com.