18 December 2025: Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands, reinforcing its role as a trusted partner in delivering better outcomes through innovation and collaboration.
Sparking success in the utilities sector
A leading energy retailer has extended its partnership with Capita until the end of 2027 in a multimillion-euro deal. Since 2018, Capita has helped reduce debt by 10% annually through specialist collection services, with teams in Ireland and Poland combining local expertise with operational scale to deliver advanced technology, greater efficiencies and outstanding service.
Driving engagement behind the news
One of the UK and Ireland’s largest commercial news groups has confirmed a two-year extension with Capita from 2026. This marks the next phase of a partnership spanning two decades, with Capita managing customer service, order processing, supply chain operations and outbound sales for thousands of newspaper agents across the Republic of Ireland. This renewal reflects confidence in Capita’s ability to run seamless operations and effectively engage audiences.
Fast-tracking fair outcomes
A key public sector organisation responsible for resolving claims has signed a one-year extension from the second quarter of 2026. For more than 20 years, Capita has delivered fair and efficient outcomes, introducing digital enhancements such as automated Voice of Customer surveys, SMS reminders powered by Amazon Web Services, and improved role-based access controls. These innovations help claimants and insurers achieve faster resolutions.
Connecting confidence in telecoms
A major telecoms brand has renewed its partnership with Capita until 2027, with teams in Ireland and Poland providing diligent debt collection and accounts receivables management to ensure accurate reconciliation and strong financial performance. This renewal reinforces Capita’s role as a trusted partner in safeguarding operational integrity.
Capita Ireland delivers customer experience solutions supporting utilities, telecoms, retail, and public sector clients with AI-enabled, people-powered solutions. It employs a substantial workforce of over 840 colleagues across sites in Co Cork and continues to grow through strategic partnerships and technology innovation.
Corinne Ripoche, CEO of Capita’s Experience Division, said: “These renewals are more than contracts; they represent trust, progress and shared ambition. We are further reinforcing our capability in Ireland and underlining our strategy to be a better business. Each renewal reflects our values: putting customers first, embracing fearless innovation and achieving together.
“Crucially, these wins span complex customer support across claims, collections, account receivables, and supply chain management. In a world where AI handles the simple tasks, we are able to focus on our people delivering expertise where it matters most.”
For further information, please contact:
Media enquiries:
media@capita.com
About Capita
Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society – our work matters to the lives of the millions of people who rely on us every day.