The Revel Collective operates a nationwide portfolio of 60 venues under three major brands: Revolution, Revolucion de Cuba and Peach Pubs. Each location offers food, drink, and event spaces, combining the individuality of its local setting with a consistent standard of service across the estate.
To support rising call volumes and increasingly varied booking enquiries, the business set out to centralise customer communications. A more connected approach would enable faster responses during peak periods, provide real-time insight for operational decision-making, and deliver a consistent experience for every caller. It was also essential that the solution integrate with existing booking systems, equip agents with the right information, and scale effortlessly across all venues.
Download the case study to see how Route 101 helped The Revel Collective deliver:
- A scalable Amazon Connect telephony system to handle all incoming and outgoing call traffic
- Real-time call data and reporting for better decision-making
- Automated voicemail transcription and email alerts for efficient follow-up
