New agreement will expand reach of IPI’s Cloud PCI Suite to international clients
29 May 2025 – IPI, the Contact Centre specialist and solutions provider, today announced that it has signed QPC, a provider of innovative services and solutions for Contact Centres, as a partner. QPC’s international client base now has access to Pauseable and Pay by Link – modules in IPI’s Cloud PCI Suite that enable organisations to automatically pause and resume call and screen recordings to satisfy stringent compliance requirements.
QPC has offices across the UK, USA, Australia, UAE, India and Sweden and offers its clients both consultancy services and Contact Centre solutions, including its own specialist Workforce Management and Analytics data adapter – Tracxion. IPI’s Pauseable is the first compliance product to be offered to QPC’s clients within its extensive portfolio of solutions.
“Pauseable and Pay by Link offer our clients something unique – the ability to automatically remove sensitive card data from the call and screen recording estates, protecting customers and agents whilst crucially satisfying regulatory requirements,” said Jon Holyhead, Managing Director at QPC. “In IPI we have found a likeminded organisation that is committed to delivering excellence to its clients. We are delighted to join IPI’s partnership network and we look forward to growing our relationship over the coming years.”
IPI’s Pauseable and Pay by Link automatically pause call and screen recordings when sensitive data is being collected, resuming recording when complete. They require no agent intervention and can be integrated with Avaya, Genesys, Nice CXone and Verint for seamless adoption.
“We are thrilled to welcome QPC as a partner and expand IPI’s reach further when it comes to empowering clients across the globe,” said Finn Rafter-Phillips, Global Channel Manager, IPI. “Pauseable, a key component in our comprehensive Cloud PCI Suite, addresses critical concerns around compliance, and through its extensive automated functionality, provides organisations all important peace of mind. We look forward to working closely with QPC and helping its clients meet their regulatory obligations.”
About QPC
QPC is a leading provider of advanced contact centre solutions, helping organisations optimise customer interactions, enhance operational efficiency, and drive measurable business outcomes. With over 30 years of industry expertise, QPC specialise in workforce optimisation, real-time analytics, and cloud-based solutions tailored to meet the evolving needs of modern customer service environments.
At QPC, we partner with global brands to deliver innovative technologies that improve customer experience, agent performance, and business intelligence. Our commitment to excellence, innovation, and customer-centric solutions has positioned us as a trusted partner in the industry.
Whether through cutting-edge AI-driven analytics, seamless cloud migrations, or bespoke consultancy services, QPC empowers organisations to transform their contact centres into strategic assets that drive growth and success.
About IPI
IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.
Its team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.
Founded in 2001, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include some of the biggest brands in the finance, insurance, retail, travel and leisure, utilities, higher education, and public sectors.
For more information, please contact IPI or visit https://ipintegration.com/.
Finn Rafter-Phillips( Global Channel Sales Manager )
Finn is Global Channel Sales Manager at IPI with extensive experience of direct, indirect and channel partner sales.
Finn is a customer focused professional with the skills, charisma and gravitas to develop excellent client and channel relationships to drive positive outcomes. He thrives by working with customers and colleagues in a fast paced environment where we can achieve success together. He specialises in SaaS, CCaaS and digital communications technology services to diverse global industries.