Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Friday, September 12
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • Property
    • Career
    • News
      • Industry Appointments
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Events
      • What’s On
      • Event reviews
    • Technology
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » 8×8 Launches Operator Connect for Microsoft Teams to Streamline Reliable Telephony Deployment and Adoption for Organizations using Teams.
    News

    8×8 Launches Operator Connect for Microsoft Teams to Streamline Reliable Telephony Deployment and Adoption for Organizations using Teams.

    16/04/2024Updated:18/04/20244 Mins Read
    Share
    Facebook Twitter LinkedIn

    8×8 is now the only Operator Connect Provider with a Native Contact Center Solution Certified to Integrate with Teams

    CAMPBELL, Calif.– April 16, 2024 — 8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced 8×8 Operator Connect for Microsoft Teams, a purpose-built solution offering native Public Switched Telephone Network (PSTN) calling in Microsoft Teams through the Operator Connect program. The new solution adds an Operator Connect option powered by 8×8’s leading Global ReachTM network to provide reliable calling, streamlined deployment, and simplified management to increase admin efficiency for Microsoft Teams Phone customers. 

    “There is a huge market opportunity for partners to extend the value of the Microsoft Teams platform through telephony enablement and CX services, such as contact center,” said Patrick Watson, Head of Research at Cavell Group. “The launch of Operator Connect provides customers with greater flexibility and opportunities to augment their investment in the platform.” 

    Keys benefits of 8×8 Operator Connect for Microsoft Teams include: 

    • Reliability, Security, and Support – Direct peering through Microsoft Azure meets program architecture, security, and network requirements for reliability together with a streamlined support model and shared Service Level Agreements (SLAs) with Microsoft for Operator Connect services.
    • A Complete Portfolio – Flexible calling plans, and a Teams-certified contact center with free on net calling to meet each organization’s specific telephony and customer engagement requirements.
    • Familiar Teams Phone Experience – The ability to make and receive calls through the Teams app minimizing training requirements and accelerating onboarding.
    • Increased Admin Efficiency – Admins can intuitively provision numbers and manage users from the Microsoft Teams admin center to improve deployment time.

    8×8 Operator Connect for Microsoft Teams will launch with flexible calling plans, and will support local presence in 20 countries, including the United States, United Kingdom, Canada, and Australia. 

    “As a technology provider, it’s important to know what our customers need from their software solutions, especially as organizations consolidate their tech stack to allow them to fully customize and streamline their workflows for business success,” said Hunter Middleton, Chief Product Officer at 8×8, Inc. “We have introduced 8×8 Operator Connect for Microsoft Teams to provide customers with 8×8’s reliable network by adding PSTN calling directly in Microsoft Teams, to improve productivity and efficiency for organizations.” 

    “We continue to work with partners to offer Microsoft Teams Phone customers flexibility to enable PSTN services and customer engagement capabilities in Teams,” said Taimoor Husain, Modern Workplace, GTM Strategy Lead for Operators at Microsoft. “8×8 is now the first Operator Connect partner to offer a contact center solution certified to integrate with Teams and we are pleased to work with them to offer customers choice in PSTN connectivity options.” 

    8×8 Operator Connect for Microsoft Teams is available now in an invitation-only preview via 8×8’s Early Access Program. Existing 8×8 customers who would like to register their interest in the Early Access Program can sign up by emailing customer.labs@8×8.com.

    Read the article by Irwin Lazar, President and Principal Analyst at Metrigy, about Selecting the Right Teams Phone Service. For more information about 8×8 Operator Connect, visit 8×8 for Microsoft Teams.

    About 8×8 Inc.

    8×8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading software as a service provider of 8×8 XCaaS™ (Experience Communications as a Service™), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8×8 uniquely eliminates the silos between unified communications as a service (UCaaS) and contact center as a service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8×8.com, or follow 8×8 on LinkedIn, X and Facebook.

    8×8®, 8×8 XCaaS™, Experience Communications as a Service™, Experience Communications Platform™ are trademarks of 8×8, Inc.

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleLemon Contact Centre appoints experienced executive to zesty new role.
    Next Article 8×8’s Latest Platform Innovations Enable Organizations to Bridge Customer Experience Gaps and Deliver Superior End-to-end Customer Engagement 

    Related Posts

    My Next Office Ltd has joined the UKCCF

    03/09/20252 Mins Read
    Read More

    Channel trio transforms pensions contact centre at Kent County Council

    02/09/20254 Mins Read
    Read More

    8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace

    28/08/20253 Mins Read
    Read More
    Add A Comment
    Leave A Reply Cancel Reply

    You must be logged in to post a comment.

    Upcoming Events

    28/08/2025

    UKCCF Scottish Networking Event, 11th September 2025 – The Wheatley Group, Glasgow

    1 Min Read
    21/08/2025

    UKCCF Networking Event, 17th September 2025, Sunderland City Council

    1 Min Read
    14/08/2025

    UKCCF Networking Event, 4th September 2025, Bristol

    1 Min Read
    About
    About

    Contact Centre Monthly™
    Trevor Butterworth
    news@contactcentremonthly.co.uk
    07932 669 299

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    03/09/2025

    My Next Office Ltd has joined the UKCCF

    2 Mins Read
    03/09/2025

    CONTACT CENTRE WORKSPACE OF THE MONTH – YORK STREET, MANCHESTER

    2 Mins Read
    02/09/2025

    5-Stage Agentic AI Maturity Model: From Text Generators to Autonomous Systems

    9 Mins Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2025 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.