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    Contact Centre MonthlyContact Centre Monthly
    Articles

    5-Stage Agentic AI Maturity Model: From Text Generators to Autonomous Systems

    02/09/20259 Mins Read
    News

    Channel trio transforms pensions contact centre at Kent County Council

    02/09/20254 Mins Read
    Articles

    Mentor Group – Four principles to embed continuous learning & development

    02/09/20253 Mins Read
    Blog

    ConvergSPT – Think of Purchasing Teams like a Formula 1 Pit Crew

    29/08/20251 Min Read

    CONTACT CENTRE MONTHLY IS THE ONLINE MAGAZINE FOR THE CUSTOMER SERVICE INDUSTRY

    Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.

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    Introducing this month’s sponsor

    zoom-logo-png-video-meeting-call-software

    Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the centre, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact centre, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

    https://www.zoom.us

    Property Available

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    05/08/20251 Min Read Property
    28/07/20252 Mins Read Property

    CAREER OPPORTUNITIES

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    By Editor

    Customer Experience Specialist

    08/08/2025
    By Editor

    Senior Account Executive

    08/08/2025
    By Editor

    Key Accounts – Contact Centre as a Service Support Engineer

    06/08/2025
    By Editor

    Head of Customer Service

    05/08/2025
    By Editor

    Customer Experience Manager (Manufacturing)

    05/08/2025
    By Editor

    Customer Operations Manager

    05/08/2025
    By Editor

    BPO Business Development Director – Travel, Hospitality & Transport

    05/08/2025
    By Editor

    Customer Service Advisor

    05/08/2025
    • Customer Experience Specialist

      • Reigate, Surrey (Remote)
      • Full Time
      • Permanent
    • Senior Account Executive

      • Reigate, Surrey
      • Full Time
      • Permanent
    • Key Accounts – Contact Centre as a Service Support Engineer

      • High Wycombe, Buckinghamshire
      • Full Time
      • Permanent
    • Head of Customer Service

      • Liverpool
      • Full Time
      • Permanent
    • Customer Experience Manager (Manufacturing)

      • Liverpool
      • Full Time
      • Permanent
    • Customer Operations Manager

      • West Midlands (Remote)
      • Full Time
      • Permanent
    • BPO Business Development Director – Travel, Hospitality & Transport

      • Home based UK (Remote)
      • Full Time
      • Permanent
    • Customer Service Advisor

      • Sale, Manchester (hybrid 2 days office/3 days home after training period)
      • Full Time
      • Permanent
    • G4S

      Senior Business Development Manager

      • Wath Upon Dearne 
      • G4S
      • Full Time
      • Permanent
    • Longreach Recruitment

      Knowledge Manager (Contact Centre / CX) 

      • London (East) or South Wales
      • Longreach Recruitment
      • Full Time
      • Permanent
    Go to Career Opportunities page

    Latest News

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    8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace

    28/08/20253 Mins Read News

    LONDON – Aug. 28, 2025 – 8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated customer…

    Read More

    Calltower 🙌 First Annual Partner Day Celebrations

    27/08/20254 Mins Read News

    August 27, 2025–BOSTON, MA, CHICAGO, IL,– CallTower, a global leader in delivering enterprise-class managed unified communications,…

    Read More

    AI Impact Snapshot: Businesses Cutting Costs and Boosting Revenue with Agentic CX

    27/08/20254 Mins Read News

    New data from Five9 reveals how AI is cutting costs, boosting revenue, and automating CX…

    Read More

    Banking Study: Less Than 30% Getting Full Value of Contact Center AI, Glia Finds

    27/08/20256 Mins Read News

    Research with Metric Sherpa’s Justin Robbins identifies 5 barriers holding financial institutions back from unlocking…

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    Articles

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    Selling to Procurement: 7 Mistakes That Are Costing You the Deal

    28/08/20251 Min Read Articles

    Deadly Mistake #3: Pitching Too Late Introduction: If You’re Waiting for the RFP, You’re Already…

    Read More

    2025 EXL Enterprise AI Study: Driving AI execution at scale

    21/08/20251 Min Read Articles

    EXL’s study reveals the shift from AI adoption to enterprise-wide execution. Discover the strategies of…

    Read More

    WhatsApp in CC4Teams: A Game-Changer for Omni-Channel Contact Centers

    20/08/20253 Mins Read Articles

    WhatsApp now in CC4Teams Businesses today need to keep up with how customers prefer to…

    Read More

    Urgent Need to Upgrade Your AI Mental Model

    20/08/202516 Mins Read Articles

    What’s Your Mental Model? Article by – Martin Hill-Wilson, Brainfood Consulting The way you perceive…

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    Events

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    UKCCF Scottish Networking Event, 11th September 2025 – The Wheatley Group, Glasgow

    28/08/20251 Min Read Events

    The UKCCF would like to invite you to join us for our next networking session…

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    UKCCF Networking Event, 17th September 2025, Sunderland City Council

    21/08/20251 Min Read Events

    The UKCCF would like to invite you to join us for our next North East…

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    UKCCF Networking Event, 4th September 2025, Bristol

    14/08/20251 Min Read Events

    The UKCCF would like to invite you to join us for our next networking session…

    Read More

    UKCCF Networking Event 25th September 2025, Manchester

    12/08/20251 Min Read Events

    The UKCCF would like to invite you to join us for our next networking session…

    Read More

    Technology Corner

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    How The Insurance Surgery increased call efficiency by 50% with Plecto and Aircall ☎️

    13/08/20252 Mins Read Technology

    Making calls “in the dark”? Need to make more dials to hit your targets? If…

    Read More

    Elevating CX: Why Workforce Augmentation Is No Longer Optional

    25/07/20254 Mins Read Blog

    By: Chris Dardis, Head of CX Solutions at SVL We are standing at a major…

    Read More

    Why Workforce Engagement Management Matters

    24/07/20256 Mins Read White Papers

    Workforce engagement management (WEM) is becoming essential as new technology reshapes contact centres. Whilst automation…

    Read More

    Plecto – Feature spotlight💡Management Reports

    26/06/20252 Mins Read Technology

    For many of us, reporting is a necessary chore. Whether it’s preparing numbers for management,…

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    Charity

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    CCA Recruitment – Cash For Kids June 2025

    09/06/20251 Min Read Charity

    Rob McDermott – Client Solutions Director – CCA Recruitment. Article from LinkedIn 6th June 2025…

    Read More

    UKCCF Contact Centre Challenge – Guide Dogs Scotland Event

    04/06/20251 Min Read Charity

    Recently the UKCCF held a charity, fund raising event in Scotland. The event was part…

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    UKCCF – Contact Centre Challenge

    22/05/20251 Min Read Charity

    This new initiative has been designed specifically for your Agents & Team Leaders to generate team spirit…

    Read More

    Lemon Contact Centre’s Macmillan Coffee Morning

    13/10/20222 Mins Read News

    Lemon Contact Centre whipped up support for a fantastic cause with their Macmillan Coffee Morning,…

    Read More

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      About

      Contact Centre Monthly™
      Trevor Butterworth
      news@contactcentremonthly.co.uk
      07932 669 299

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