CONTACT CENTRE MONTHLY IS THE ONLINE MAGAZINE FOR THE CUSTOMER SERVICE INDUSTRY
Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Introducing this month’s sponsor
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the centre, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact centre, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.
London, 16 September 2025 — Clarity, an AI-powered customer-experience and voice-of-customer (VoC) platform for highly…
Tech is driving a major reshoring shift with more than a third of customer experience…
My Next Office have kindly sponsored Contact Centre Monthly for September 2025. UKCCF are really…
Kent County Council improves call answer rate by 44% with Luware Nimbus Queue time down…
Picking The Right Mental Model This is the third article in the Agentic AI series. The…
Sales is no longer static for businesses and their sales teams. With shifting client needs,…
Deadly Mistake #3: Pitching Too Late Introduction: If You’re Waiting for the RFP, You’re Already…
EXL’s study reveals the shift from AI adoption to enterprise-wide execution. Discover the strategies of…
The UKCCF would like to invite you to join us for our next networking session…
The UKCCF would like to invite you to join us for our next North East…
The UKCCF would like to invite you to join us for our next networking session…
The UKCCF would like to invite you to join us for our next networking session…
Making calls “in the dark”? Need to make more dials to hit your targets? If…
By: Chris Dardis, Head of CX Solutions at SVL We are standing at a major…
Workforce engagement management (WEM) is becoming essential as new technology reshapes contact centres. Whilst automation…
For many of us, reporting is a necessary chore. Whether it’s preparing numbers for management,…
Rob McDermott – Client Solutions Director – CCA Recruitment. Article from LinkedIn 6th June 2025…
Recently the UKCCF held a charity, fund raising event in Scotland. The event was part…
This new initiative has been designed specifically for your Agents & Team Leaders to generate team spirit…
Lemon Contact Centre whipped up support for a fantastic cause with their Macmillan Coffee Morning,…