CONTACT CENTRE MONTHLY IS THE ONLINE MAGAZINE FOR THE CUSTOMER SERVICE INDUSTRY
Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Introducing this month’s sponsor
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the centre, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact centre, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.
Flipdish, the leader in applied AI for hospitality, has launched Flipdish AI Phone Agent, a…
London, 06 November 2025 — Odigo, a European leader in Contact Centre as a Service…
The Built on Databricks solution brings together Talkdesk’s Customer Experience Automation platform and the Databricks…
[04/11/2025, Cheltenham]: Puredrive Energy, the British manufacturer behind Duracell-branded home energy storage solutions, has been…
Comments attributed to Debra Maxwell, CEO of ArvatoConnect Revolut has made headlines for setting up…
Just a few years ago, “artificial intelligence” sounded like something out of a sci-fi movie—an…
By Thomas Moore, Chief Operating Officer, Custom Connect Over the past year, a wave of…
AI is revolutionising for customer service, making once arduous, time consuming systems seamless and efficient.…
The UKCCF would like to invite you to join us for our next networking session…
The energy is still buzzing from what was an absolutely unforgettable night! We are thrilled…
Beyond the Dashboard: Measuring What Matters in Customer Experience 19th November 2025 Park Regis Hotel,…
Yesterday saw the annual Route 101 conference in Central London. There were some interesting and…
Manufacturer EPOS today launches the IMPACT 500, an on-ear Bluetooth headset for professionals with dynamic…
Langley, UK, October 15, 2025 – Today, Jabra is releasing a new study in collaboration…
Making calls “in the dark”? Need to make more dials to hit your targets? If…
By: Chris Dardis, Head of CX Solutions at SVL We are standing at a major…
London, UK, 4th November 2025 – Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the…
GoTo Connect for Education provides centralised communication and admin capabilities to keep schools, universities & multi-academy trusts securely…
Are Auto Windscreens the “best Contact Centre” when it comes to fund Raising and Charitable…
A big thank you to Millie who suggested the RSPCA as the charity to donate…