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CONTACT CENTRE MONTHLY IS THE ONLINE MAGAZINE FOR THE CUSTOMER SERVICE INDUSTRY
Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Introducing this month’s sponsor
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the centre, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact centre, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.
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Customer Experience Specialist
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Senior Account Executive
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Key Accounts – Contact Centre as a Service Support Engineer
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Head of Customer Service
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Customer Experience Manager (Manufacturing)
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Customer Operations Manager
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BPO Business Development Director – Travel, Hospitality & Transport
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Customer Service Advisor
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Senior Business Development Manager
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Knowledge Manager (Contact Centre / CX)
Connect, an international leader in technology-enabled customer experience (CX), has acquired Elerian AI, a specialist in…
GoTo Connect for Automotive provides an AI-powered communications platform purpose-built for automotive dealerships to drive…
Rogervoice is transforming how people with hearing and speech disabilities connect with the world by…
One of the UK’s leading business outsourcing providers has announced the appointment of a new…
For years, business process outsourcing (BPO) was synonymous with cost reduction. Companies turned to external…
Written by: Anna Mazur, Project Manager of a fintech customer support team Fintech users move…
Available from 24th July 2025 – AI promises transformation, but without a robust, secure network,…
Running a contact centre today is a study in constraint. The resources are limited. The…
AI Strategy. Practical Insights. Real-World Results. AI is transforming the contact centre at lightning speed…
By Roy Holmes, Blue Infusion Ltd (with a little help from ChatGPT). The Open Championship—often…
Wednesday 16th July 2025, 12:30 – 13:30 The next UKCCF webinar is fast approaching, where…
“Billed” as the Greatest CX Conference, it’s hard to argue the statement that was issued…
By: Chris Dardis, Head of CX Solutions at SVL We are standing at a major…
Workforce engagement management (WEM) is becoming essential as new technology reshapes contact centres. Whilst automation…
For many of us, reporting is a necessary chore. Whether it’s preparing numbers for management,…
Healthspan, the UK’s leading direct‑to‑consumer vitamins and supplements retailer, has transformed its contact centre with…
Rob McDermott – Client Solutions Director – CCA Recruitment. Article from LinkedIn 6th June 2025…
Recently the UKCCF held a charity, fund raising event in Scotland. The event was part…
This new initiative has been designed specifically for your Agents & Team Leaders to generate team spirit…
Lemon Contact Centre whipped up support for a fantastic cause with their Macmillan Coffee Morning,…