CONTACT CENTRE MONTHLY IS THE ONLINE MAGAZINE FOR THE CUSTOMER SERVICE INDUSTRY
Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Introducing this month’s sponsor
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the centre, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact centre, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.
October 15, 2025 – London – After transforming call management with innovative transcription and conversation…
Klearcom,a leading provider of global contact centre testing solutions, today announces that it has established…
CallTower, a global leader in cloud-based unified communications and contact centre solutions, recently announced the…
New research from Qualtrics, the leader and creator of the Experience Management (XM) category, reveals that…
Langley, UK, October 15, 2025 – Today, Jabra is releasing a new study in collaboration…
💸 That training room cost a fortune to set up. But it sits empty most…
Comments attributed to James Towner, Chief Growth Officer of ArvatoConnect For years, offshoring was seen…
RETURNS AS RED FLAGS: HOW SMARTER CX CAN CURB COSTLY OVER-ORDERING By Michael Klein, director…
The UKCCF would like to invite you to join us for our next Midlands networking…
UKCCF AI Webinar – Automate Growth, Amplify Impact: The Power of Proactive AIWednesday 12th November…
18th November 2025 | 9:30am – 2:30pm | Central LondonHosted by Maintel & Zoom Join…
Communications Solutions UK have announced an exclusive Cyber Security event to be held at Microsoft’s…
Making calls “in the dark”? Need to make more dials to hit your targets? If…
By: Chris Dardis, Head of CX Solutions at SVL We are standing at a major…
Workforce engagement management (WEM) is becoming essential as new technology reshapes contact centres. Whilst automation…
For many of us, reporting is a necessary chore. Whether it’s preparing numbers for management,…
A big thank you to Millie who suggested the RSPCA as the charity to donate…
✨ Over the past few weeks, we’ve had the absolute pleasure of donating over £16K…
Waythrough is a registered charity that provides free, confidential support for mental health, drugs and…
Rob McDermott – Client Solutions Director – CCA Recruitment. Article from LinkedIn 6th June 2025…