CONTACT CENTRE MONTHLY IS THE ONLINE MAGAZINE FOR THE CUSTOMER SERVICE INDUSTRY
Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Introducing this month’s sponsor
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the centre, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact centre, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.
London, UK, 4th November 2025 – Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the…
Manufacturer EPOS today launches the IMPACT 500, an on-ear Bluetooth headset for professionals with dynamic…
London, November 2025: Capita today announces that its contact centre business within Capita Experience has…
GoTo Connect for Education provides centralised communication and admin capabilities to keep schools, universities & multi-academy trusts securely…
AI is revolutionising for customer service, making once arduous, time consuming systems seamless and efficient.…
Across sectors like utilities and insurance, the cost of managing complaints has spiralled, yet the…
Enduring ‘digital deficit’ puts UK’s economic growth hopes at risk, new research finds Digital transformation…
By Anna Bielikova, COO at Simply Contact Over the last few years, I’ve heard the…
If you’re not attending then watch this space for a full report next week. If…
Beyond the Dashboard: Measuring What Matters in Customer Experience 19th November 2025 Park Regis Hotel,…
Yesterday saw the annual Route 101 conference in Central London. There were some interesting and…
The UKCCF would like to invite you to join us for our next North East…
Langley, UK, October 15, 2025 – Today, Jabra is releasing a new study in collaboration…
Making calls “in the dark”? Need to make more dials to hit your targets? If…
By: Chris Dardis, Head of CX Solutions at SVL We are standing at a major…
Workforce engagement management (WEM) is becoming essential as new technology reshapes contact centres. Whilst automation…
Are Auto Windscreens the “best Contact Centre” when it comes to fund Raising and Charitable…
A big thank you to Millie who suggested the RSPCA as the charity to donate…
✨ Over the past few weeks, we’ve had the absolute pleasure of donating over £16K…
Waythrough is a registered charity that provides free, confidential support for mental health, drugs and…