Author: Shameem Smillie
Awarded #5 in the top 10 CX Professionals category by CXM Customer Experience Magazine. https://cxm.co.uk/cx-stars-2021-top-10-cx-professionals/ Shameem is founding member of Women in CX. https://womenincx.community/ She is a customer experience advocate and champion, focused on continual improvement in business and innovation to support a culture of empowerment. She continues to be instrumental in creating a positive, winning culture with passion, drive, and a history of exceptional contribution. Shameem is primarily focused on the technology, applications, and the people who make up Contact Center / CCaaS – Contact Center as a Service. She is adept at leading, challenging, inspiring, and empowering people to deliver and grow beyond their expectations: • Ensuring customers are front and centre of all interactions and humanising the interconnection between technology, businesses, and customers. • Turn data into storytelling whilst influencing and building relationships. • Always driving and supporting the development of solutions, go-to-market strategies, sales motions, and deployments. • Delivering persuasive presentations/messaging/content/ to leadership, analyst briefings, industry events, webinars, and trade shows. All whilst supporting ecosystem solutions, that enable organisations to leverage the benefits of technology as an enabler, for future-proofing their businesses, and managing their bottom line to maximise their investments.