CONTACT CENTRE MONTHLY IS THE ONLINE MAGAZINE FOR THE CUSTOMER SERVICE INDUSTRY
Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Introducing this month’s sponsor
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the centre, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact centre, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.
Cologne, 2nd February: DeepL, a global AI product and research company, today announced the general…
Custom Connect today announces the expansion of its Business Process Outsourcing (BPO) operations with new…
AI-powered automatic scheduling, Tekion integration, and real-time insights help dealerships work smarter and deliver a…
LONDON, SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, 21 January 2026: CallTower, a global…
“We’ve seen a really clear impact on sales behaviour thanks to AI – Average Order…
In 2016, USMAART’s journey began focusing on business consultancy and providing outsourcing advice and support…
By Deborah Knight, CEO and founder of Kaptive. As organisations step into a new year,…
The use of Artificial Intelligence is revolutionising customer service, with the aim of integrating it…
The old playbook for customer vulnerability is officially obsolete. For years, businesses have treated vulnerability…
We are delighted to announce that we are launching a NEW Trilogy of Debates for…
Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment Talkdesk®, Inc. today introduced Customer…
By Jen Tait. Founder. Rise Learning Group. It’s been a tough year for contact centres…
Since the acquisition of Gradwell Communications in July, Onecom has undertaken a full evaluation of…
Just a few years ago, “artificial intelligence” sounded like something out of a sci-fi movie—an…
Manufacturer EPOS today launches the IMPACT 500, an on-ear Bluetooth headset for professionals with dynamic…
Langley, UK, October 15, 2025 – Today, Jabra is releasing a new study in collaboration…
London, UK, 4th November 2025 – Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the…
GoTo Connect for Education provides centralised communication and admin capabilities to keep schools, universities & multi-academy trusts securely…
Are Auto Windscreens the “best Contact Centre” when it comes to fund Raising and Charitable…
A big thank you to Millie who suggested the RSPCA as the charity to donate…