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Are your workforce competent to manage your outbound operation?

by • March 15, 2016 • NewsComments Off on Are your workforce competent to manage your outbound operation?3212

The Challenge

On the 24th February 2016 the latest Ofcom consultation came to an end. As you may be aware there are quite a few regulations that you have to adhere to, when it comes to using Diallers.

One of the new guidelines will lead to a change in the current regulations, and will require your people to be recognised as competent to manage your outbound operation. But how do you define competent?
Your outbound management may have years of experience, or be new to the business, but will now need to “prove” they are competent.

 

The Solution

OysterCCConsultants were invited to help CCEvolution in creating a one day accreditation course.

The courses, which will be held in both the North (Manchester) and the South (Reading and London) are planned as one day events, which will help you prove that your employees are not only competent, but that your company is doing everything possible to adhere to the guidelines.

“The reason we asked OysterCCConsultants to help create the Certification course was their years of experience and knowledge in the Contact Centre market place, and specifically their knowledge around Outbound contact.” stated Steve McSherry, Director, CCEvolution Ltd.

The course, to be run by DiallerCertification.com, will cover a number of Ofcom regulations and “best practise” guidelines. At the end of the course a test will be administered and upon passing, the attendee will be issued with a Dialler Certificate confirming the person’s competency in managing Outbound Contact.

For more information and details of upcoming courses please visit

www.DiallerCertification.com or contact

OysterCCConsultants now and let us talk to you, and explain how we can be of service. – No excuses, no surprises, just here to help you.

 

More about OysterCCConsultants Ltd

OysterCCConsultants Ltd, were established during 2005, by a group of like-minded, experienced professionals, who wanted to share their experience with a wider group of people.

They act as an independent consultancy with many years of real, practical experience in the Telecommunications, Outsourcing and the Contact Centre markets.

They are able to offer a full line of services including Contact Centre Audits and Reviews, Contact Centre Management, Telecommunications, Sales & Support, Performance Optimisation, Outsourcing Analysis, Advisor Training, Interim Management, and full “turn key” solutions including Software and Hardware.

They help companies improve and maximise the performance of their people and technologies by providing a no nonsense, hands on approach wherever your company requires it.

 

Contact Irene Holmes

eMail: Info@OysterCCC.com

General Enquiries: +44 (0)75549 01010

 

 

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