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Winners of the London and South East Contact Centre Awards 2017 Announced

by • June 27, 2017 • NewsComments (0)342

The UK Contact Centre Forum is pleased to announced the results of its London & South East Contact Centre Awards 2017 (LSECCA17).

The winners, and highly commended finalists, were announced at a glittering gala dinner at the London Heathrow Marriott Hotel on Friday 23rd June.

The winners were:

Individual Categories

Agent of the Year (Private Sector): ELLIOTT JAMES, VENTRICA

Agent of the Year (Public Sector): JANET RAWNSLEY, BASILDON COUNCIL

Team Leader of the Year (Private Sector): MEGAN ANDREWS, NEOPOST

Team Leader of the Year (Public Sector): KEELEY HOADLEY, CENTRA

Manager of the Year: LAURA NICHOLSON, L&Q

Director/ Head of Contact Centre: SARAH WILLIAMS, NETWORK HOMES

Industry Newcomer of the Year: ELOISE PORTER, L&Q

Support Person of the Year: PAMELA SAUNDERS, THOMAS SANDERSON

 

Team Categories

Support Team of the Year: QUALITY ANALYST TEAM, UK POWER NETWORKS

Complaints Management Team of the Year: HORSHAM DISTRICT COUNCIL

Recruitment Team of the Year: RSA GROUP

Best Customer Experience Team of the Year: CELEBRITY CRUISES

Digital Customer Services Team of the Year: THE CHAT SHOP

 

Company Categories

HomeAgent Operation of the Year: THE CHAT SHOP

Outsourcing Partnership of the Year: VENTRICA/ MCCARTHY & STONE

Employee Engagement Strategy of the Year: NETWORK HOMES

Improvement Strategy of the Year: TELEGRAPH MEDIA GROUP

Public Sector Contact Centre of the Year: BASILDON BOROUGH COUNCIL

Small Contact Centre of the Year (Under 100 seats): NOMINET

Large Contact Centre of the Year (Over 100 seats): RSA GROUP

 

Judges Special Awards

Best Presentation: ADEEL RAHMAN, MVF GLOBAL

Individual Performance:: DARREN HOCKLEY, DOTMAILER

 

The LSECCA17 recognised individual, team and company best practice amongst the two regions’ 2500+ contact centres – rewarding innovation, team-working, employee engagement, the delivery of superb Customer Experience and more.

Trevor Butterworth, CEO of the UK Contact Centre Forum said “2017 has been a fantastic year for the London and South East Contact Centre Awards with 30% more entries than ever before – and each category fiercely contested. A massive well done to all the individuals, teams and organisations that have been recognised at this year’s Awards.”

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