Vocalcom announces today that it has been awarded a significant contract to provide one of the UK’s largest distributors of fuels and lubricants Certas Energy with its multi-channel contact centre solution.
After a lengthy selection process, Certas Energy chose to sign with Vocalcom because the company could provide them with a truly unified multi-channel platform, rich in features and functionality across all communication media; voice, email, web chat & social media.
With a network of over 150 depots, 1,000 tankers, over 800 retail forecourts and 2,500 employees, Certas Energy required a solution capable of handling up to 1 million or more contacts every year. Bringing many of their brands together and being able to service those brands with an Omni Channel solution was viewed as a potential headache that could take many months, if not years, to implement. The Vocalcom solution, accessible from anywhere in the country, at any time, addressed these concerns, allowing Certas Energy to implement changes easily and simply at a convenient pace.