Virgin Trains partner with Social Customer Service Platform

by • March 8, 2017 • ArticlesComments (0)1322

Birmingham-based social media management platform, SocialSignIn, has taken on-board Virgin Trains as a client – helping them to continue to provide first-class customer care, amid a growing demand for social customer service.

Recently-voted best Rail Operator at the Business Travel Awards, and with over ninety-percent customer satisfaction in the most recent National Rail Passenger Survey, conducted by Transport Focus – Virgin Trains provides social customer service twenty-four hours a day and three hundred and sixty three days a year.

SocialSignIn is a growing tech company that has been in business since 2012, founded by Birmingham entrepreneur Ben Nimmo. They service clients across every vertical sector and across Europe, helping them harness social media for customer service, marketing and PR.

SocialSignIn also work with other well-known Birmingham-based brands, including; National Express, Birmingham City FC, Warwickshire Cricket Club and Birmingham Hippodrome.

The working-relationship will see SocialSignIn and Virgin Trains work together to develop best practice social customer care and technology solutions – enabling organisations to drive down response times, cost to serve and earn the lifetime loyalty of their customers.

Richard Shilton, Head of Social Media at Virgin Trains, said, “We’re really excited about working with a forward-thinking, local partner like SocialSignIn. Our team has taken to the new platform overnight, and this has been reflected with ever-increasing KPI’s. We now have complete visibility across our entire social media operation, and will use this to continuously improve the service we offer.”

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