Senior Operations Leader (Back Office / Contact Centre) – Liverpool – £60K – £75K+ Bonus + benefits

by • June 20, 2019 • Call Centre JobsComments (0)374

Senior Operations Leader (Back Office / Contact Centre) – Liverpool – £60K – £75K+ Bonus + benefits

RD / 16505580
About the Client

My client has experienced significant growth over the last few years and as a result of expansion they are seeking a Senior Operations Manager to lead a team of c.100 in a complex and stakeholder driven environment.

What we’re looking for:

The ideal candidate for this role will be a performance focussed manager with experience of leading a multi-channel contact centre or back office environment. This operation has a focus in 2019 on delivering enhancements to service delivery / customer contact and delivering service / sales targets so requires an individual with experience of delivering customer excellence from a complex service / sales environment.

Key accountabilities

–          Driving performance of a team of c80 FTE through your management team

–          Delivering challenging yet achievable targets

–          Commercial management including P&L, Budgets and Target delivery

–          Stakeholder engagement, client engagement and BPO relationships

–          Delivering employee engagement and succession plan objectives

 

This is a great opportunity for a contact centre leader to join a growing organisation at an exciting time for their growth.

About the Offer:

£60,000 – £75,000 + Bonus + Benefits

Contact:

Rob Dermott, Director 0161 234 0354 or email customer.contact@psdgroup.com

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