Based in Ottobrunn, Northcraft is an ICT consulting and outsourcing company that specialises in PBX services. Initially founded in Johannesburg in 2002, Northcraft rapidly expanded into the European market with the opening of its inaugural German office in Frankfurt the following year. As one of the first companies to provide Telecommunications Field Services in Europe and Africa, Northcraft has since established a strong client base within the German SME market as a PBX specialist.
The partnership will combine Northcraft’s long-standing experience within the German PBX market with Radius Communications’ cloud expertise and proven end-to-end solution delivery capabilities. With the storm platform, Northcraft and Radius look to further penetrate the German communications market, delivering cutting-edge cloud services to this key market space.
Anne-Meine Gramsma, German Country Manager for Radius Communications, commented:
“With over 14 billion euros in annual revenues, the German contact centre industry is one of the strongest in Europe and it continues to grow exponentially. Our partnership with Northcraft presents us with an exciting new channel to market, giving us an invaluable opportunity to leverage the established storm brand. As Europe’s largest Communications Integration™ platform, this increased level of visibility will be instrumental in helping to propel more and more German businesses towards the adoption of cloud contact centre solutions.”
Rolf Simonis, Managing Director of Northcraft, added:
“We are delighted to be embarking on a new partnership with Radius, which will not only enable us to strengthenour service portfolio, but it also provides us with a platform from which we can pioneer the use of cloud contact centre solutions in a market that is becoming increasingly receptive to the concept of cloud technology and its countless number of benefits.”
About Radius Communications
Radius Communications is a UK-headquartered international cloud communications provider, delivering services throughstorm, the world’s largest Communications Integration™ platform and Europe’s largest cloud contact centre platform.
Radius partners with a variety of organisations internationally to deliver end-to-end communications services which simplify cloud services for consumers.
Radius consultants have nearly a decade of experience in successfully delivering custom cloud solutions to these clients and work with organisations to provide a complete customer journey, from customising a bespoke solution on the stormplatform through establishing network connections to installing applications on agent desktops.
For further information on Radius Communications, please contact:
Marketing Consultant, Radius Communications
Tel: 01344 852350
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