The Quality & Insight team at Agilisys is carrying out a national survey to understand how organisations such as yours approach quality monitoring in your contact centres. They want to understand more about the issues that you’re facing and build a national picture of this important discipline.
Your participation and input is greatly appreciated and your answers will contribute to an industry report which will be released in March 2016.
There are just 13 questions and the survey should take you around 5 minutes.
To start the survey just click on this link: Quality Survey 2016 (The closing date for the survey is midnight Wednesday 10th February 2016.)
As a thank you for your time and input, Agilisys will send a copy of the report along with a FREE Quality Monitoring Best Practice Guide full of hints, tips and ideas.