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  January 26, 2021 • 48

  Contact centres can speed up phone payments while giving agents and customers a frictionless experience.

    Contact centres can now securely take phone payments faster while giving customers an even better experience,...

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  January 15, 2021 • 256

  Are people the new disruptors in customer experience?

  Ernest Hemingway once counselled that it is important to “listen completely” when people talk. Most people, he...

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  October 19, 2020 • 1497

  Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira

  Customer Touch Point has agreed a reseller partnership with Avoira which will see the two companies promoting a...

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