Cloud technology provider NewVoiceMedia has announced several major product features to its portfolio to transform the way businesses of all sizes connect with their customers worldwide. These include:
– ContactWorld for Wearables, enabling sales and service professionals to access their Salesforce data anytime, from anywhere, meaning they can engage with customers more quickly than ever before and never miss an important call or update. Furthermore, as call notifications contain the customer or prospect’s background information, reps have the information they need to navigate calls smoothly when they take them.
– ContactWorld Vision offers businesses access to instant, deep analytics about customer communications to help boost sales performance and deliver better customer experiences. With Vision for Sales, salespeople can immediately access invaluable information like revenue driven per rep, call, or vertical; while Vision for Service provides internal information about agent productivity and cost-to-serve, offering rare insight into customer experience.
– The company’s new component for Salesforce ‘Lightning’ presents businesses with an interactive timeline for contact engagement which displays all interactions, both inbound and outbound, meaning sales reps benefit from a full view of a prospect’s activity, which allows a better understanding of them and their motivations, and whether a prospect is ‘hot’ or ‘cold’.
– ContactWorld QuickStart, which was launched in August, is an end-to-end solution for SMBs, serving up to 25 users. With all numbers, minutes and hardware required, provided by NewVoiceMedia, the solution offers sales and service professionals a great value customer contact solution with the fundamental call features needed to grow their business, meaning they can invest their money in further expansion and scale the use of ContactWorld to support their growth.
“We are perpetually focused on innovation to continue offering customers the best possible technology within a single Salesforce desktop and provide excellent support globally”, said NewVoiceMedia CEO Jonathan Gale.
“The company is extremely agile in its development, creating updates every week, and we are committed to making our cloud capabilities best-in-class and enabling our customers to deliver exceptional service and drive a more effective sales team. We developed ContactWorld to make customer engagement easier and more successful for sales and service professionals in companies of all sizes, and these innovative new features will help them achieve this even more effortlessly, without being tied to their computers or compromising their busy schedules”.
For more information, check NewVoiceMedia’s website.