MyDialler.co.uk based in the North West of England and part of the ccEVOLUTION group of companies has today announced a strategic partnership with Midlands based, MySpeechAnalytics to provide a powerful speech analytics capability within its existing pay as you go hosted dialler product .
The partnership brings powerful speech analytics capabilities within the reach of the Small to Medium sized contact centre marketplace. MyDialler already provides low cost hosted inbound and outbound contact centre solutions for the small to medium enterprise and includes as standard within its products a digital voice recording capability. The partnership with MySpeechAnalytics Ltd allows MyDialler to enable its customers to use its partners powerful speech analytics artificial intelligence (AI) software to search all call recordings held within their own systems to verify compliance adherence , manage employee performance quality and to enable them to gain a valuable insight into their own customers’ requirements .
New approach promises simplicity and low costs
“MySpeechAnalytics Limited recognise the issues which have stopped most medium and small business in the UK deploying a speech analytics solutions , which is why we taken a completely new approach.” Said Andy Andreou , Product Director, “Using artificial intelligence to rapidly and accurately search recordings, providing the results our clients are looking for, quickly, accurately and at a fraction of the cost of our competitors, we have been able to bring Speech Analytics technology within the reach of any UK business operation.
Like the existing MyDialler service the MySpeechAnalytics solution is hosted (“in the cloud”) to minimises any disruption to a customer’s own existing environment. Thousands of calls can be analysed overnight, or, in emergency cases, within a few short hours. Our clients simply provide us the recordings and we do the rest. By doing so we dramatically reduce the customers own administration overhead and, by ensuring that they choose which recordings they want to analyse, costs can further be controlled to remain within defined budgets. Steve Ross the UK Marketing Manager for MyDialler says “we can now provide our customers with functionality previously only available to large enterprise grade organisations and for a fraction of the cost , something that we believe enhances our own market offer”.
For more information on MySpeechAnalytics Ltd visit our web page of contact us direct through :
Nicola Belfrey, Marketing Manager, MySpeechAnalytics Ltd , on 0800 470 2258 , (outside of UK : + 44 (0)246 249 496 )
or via email Nicola.Belfrey@MySpeechAnalytics.com
For more information On MyDialler visit our web page a www.mydialler.co.uk contact us direct through :
Nicola Hull, Marketing Assistant , MyDialler , on +44 (0)1244 292 646
or via email Nicola.firstname.lastname@example.org
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