We are delighted to have been selected to partner with some of the largest, international brands to provide a superb customer service experience via telephone, email and social media. This is not a sales role, there is no cold calling, and it is all customers’ inbound queries, concerns and issues.
We are also looking for Multilingual staff who speak either FRENCH, GERMAN, ITALIAN OR DUTCH!
You don’t speak another language? That’s fine, we are looking for enthusiastic individuals to join our growing company who have excellent written and spoken English.
Who are we?
Ventrica represents a portfolio of clients who have chosen Ventrica as their partner in outsourcing their customer service functions. We have some prestigious brands on board covering a wide variety of sectors such as retail, food, luxury labels, pharmaceutical, car insurance, music and software.
Ventrica is an omnichannel contact centre where we special in all forms of contact, such as: social media, telephone calls, emails, webforms, postal queries, webchat and mobile applications.
Why work for us?
As a Customer Service Advisor you will have the full support of your manager and your team members and you will be given full training. We have a bright, vibrant and modern office which have some excellent views of the seafront. We are close to main train lines and bus routes with a public car park next to our office. We are right next to the heart of the town centre so there are many shops around. We also offer all our employees a wide range of benefits as we like to look after our staff.
What will I do?
You will be the first point of contact for all customer queries therefore as a brand ambassador for the client so it is vital that at every step of the process you ensure customer service is provided at a high standard and ensure that all customers can communicate with ease by acting quickly and consistently. You will be the voice of this esteemed brand and make sure that the customer is at the heart of every conversation.
What shifts are available?
This role will have various shift patterns available as the service will be available 24/7. This means we have both full and part time positions available in various shift patterns.
What do I need?
- Has the right to work legally in the UK
- A minimum of GCSE English grade C or equivalent (exceptional circumstances considered). You must have superb written and spoken English
- A desire and genuine passion for delivering excellent customer service ensuring an empathic approach
- The ability to take ownership and responsibility for the customer journey
- Have a real enthusiasm about joining the Ventrica family and developing your career with us
- Be punctual and reliable
- Computer literate
- Excellent communication skills
- Experience of working in a customer facing environment
What we offer?
We have a bright, vibrant and modern office which have some excellent views of the seafront. We are close to main train lines and bus routes with a public car park next to our office. We are right next to the heart of the town centre so there are many shops around. We also offer all our employees a wide range of benefits as we like to look after our staff.
How to apply
Call: + 44 (0)1702 455722 advising were you saw this advert. Or email your CV and covering letter to: firstname.lastname@example.org