Thechatshop400

Live Chat Agent

by • July 21, 2017 • Call Centre JobsComments (0)324

If you love interacting with people, learning and sharing your knowledge with others then joining our live chat team may well be for you. You’ll be representing our clients and working to drive each “chatter” through to a goal. Every chat is different and so it takes someone who is prepared to go above and beyond the standard call of duty. Our clients work with us long term because they expect the very best. With this live chat job you’ll receive world class training, be part of a supportive and happy team and learn something new every single day. Our business is built on people and we’d love you to be a part of it.

Location not important. Being part of the team is.

We realised to continue to work with the best team we could find we needed to look further afield than commuting distance from our HQ in West London*. As long as you have a distraction free workspace, reliable internet and are a native English speaker you can still be and feel a big part of the team.

World Class Training.

You’ll learn valuable skills and fascinating knowledge about businesses and industries you’ve not come across before. You’ll learn how to drive a conversation from enquiry through to sale and turn unhappy customers into ecstatic customers.

The role.

Every live chat is unique. We provide you with the training, knowledge and tools but it’s up to you to add your personality. You’ll be working as part of one of our teams representing a selection of our clients. You might be concurrently selling investment property, providing customer support for a leading British video on demand service while also discussing which ski holiday a customer might like to go on. It’s varied, interesting and surprisingly complex and for the right candidate can be a very fulfilling role.

The role requires a lot of motivation and self-discipline, with an understanding that although you are working from home your work is expected to reach standards just as high as if you were an office based employee.

Skills required:

  • Speak fluent English at an idiomatic level with outstanding sentence structure, spelling and grammar
  • High levels of organisation and attention to detail
  • Strong ability to multi-task and stay focused in high pressure situations
  • Meticulous learner and inquisitive mind
  • Upbeat and positive personality
  • Able to acquire a dual screen set-up
  • Able to work 25-40 hours each week
  • Happy to be self employed
  • Happy working different shifts including weekdays and weekend

Before submitting an application please complete this typing test (* *http://www.typeonline.co.uk/typingspeed.php ) and if you manage to reach 65 words per minute with 0 errors then we will happily review your application. If you do not reach 65 words per minute, we will be unable to answer your application due to high demand.

Job Type: Full-time and Part-time shifts available

Salary: £7.50 /hour

Interested? Send us your CV at hello@thechatshop.com

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