Housing specialist outsourcer Mears 24/7 has announced the centralisation of its telecoms structure using a private cloud solution from Britannic Technologies.
Mears 24/7 hopes the new system will provide increased resilience, scalability, multi-site recording, and improved management reporting in order to offer a better service to internal and external customers.
“By hosting voice in the cloud we have reduced the amount of hardware at sites, reduced IT costs and freed up my team to focus on other projects,” says Martin Byrne, operations director of Mears 24/7.
“We decided to use our own servers but to host them in Britannic’s data centres, which means that we aren’t putting all of our eggs in one basket. However, the benefits which the cloud provides remain the same: greater efficiency, flexibility and capabilities.”
Click here to find out more detail about the contact centre solution for Mears 24/7, read the case study.