Head of Contact Centre Operations – London

by • June 20, 2019 • Call Centre JobsComments (0)2486

About the Client:

Expanding organisation is seeking an exceptional Manager to lead a diverse unit delivering a variety of contact centre services in a c.60FTE and growing environment. Two site – one in London and the other in Sussex


About the Role:

This is an exceptional opportunity for an experienced leader to get stuck in as all aspects of people, process and technology need to be reviewed prior to moving forward with a digitisation project.


What we’re looking for:

  • Accustomed to working with multiple CRM platforms for tracking performance and gathering, and/or troubleshooting as needed.
  • A natural leader with ability to coach and develop skills, products and services across the contact centre domains
  • Must demonstrate drive to succeed, capabilities to deliver set milestones and looking for career advancement
  • Exceptional contact centre leadership and development experience
  • Extensive stakeholder engagement, both internally and externally

This role will require travel between London and Sussex as it is joint site based.

About the Offer: £60,000 – £71,000 + £6,000 Car Allowance + Bonus


Rob Dermott, Director on 0161 234 0354 or customer.contact@psdgroup.com

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