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Head of Contact Centre – Leeds

by • January 10, 2019 • Call Centre JobsComments (0)81

Head of Contact Centre  – Leeds – £60,000 – 75,000 + Bonus + Benefits – Leeds

RD / 16478800

About the Role

My client is a growing utilities organisation providing services to the SME and B2B marketplace including delivery of water, gas and electricity.  Owing to their growth they now require someone to lead their contact centre of c. 80 FTE and growing.

What we are looking for:

An experienced Contact Centre leader with experience of the utilities marketplace it’s regulation, challenges and opportunities.

You will be:

  • Excellent at driving performance and motivating your team
  • A natural innovator with the ability to drive continuous improvement, digital strategyand customer experience initiates
  • A contact centre expert who thrives on delivering the best for your customers
  • Outstanding at stakeholder engagement
  • Looking to join a growing organisation at An exciting time

About the Offer:

£60,000 – £75,000 + Bonus + Benefits

Contact

Rob Dermott, Director on 0161 234 0354 or email customer.contact@psdgroup.com

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