TARGOBANK, a leading consumer finance provider with over 4 million customers, has become the first bank in Germany to use CX Company’s DigitalCX customer engagement platform to support customer self-service across its website.
DigitalCX will power a highly intuitive ‘virtual assistant’ called Lena for TARGOBANK. She will be available to answer customers’ questions and support them as they navigate the TARGOBANK site, 24 hours a day and 365 days a year. Customers will no longer need to wait for answers to their questions or use imprecise online searches for information; Lena will provide immediate, accurate and relevant answers to all of their questions. The creation of Lena reflects TARGOBANK’s plans to meet customer expectations across digital channels and to make working with TARGOBANK easy and convenient for its customers.
“We’re responding to our customers’ desire for intelligent self-service solutions. Customers will no longer have to wait for answers because Lena will be constantly available,” says Sabine Witt, Project Manager for Organisational Development at TARGOBANK.
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