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Customer Services Advisor

by • June 8, 2017 • Call Centre JobsComments (0)235

Salary: Up to £23,000.00 dependent on experience.

Benefits include 28 days holiday inclusive of bank holidays, uniform, pension, Childcare Vouchers scheme and free parking.

Normal Hours of Work: 8:00–17:30 Monday to Friday.

Working Environment: Friendly, fast paced, dynamic.

Reporting to: RMT Team Leader.

4th Dimension Innovation Limited are a leading provider of specialist claims handling services to insurance companies and brokers operating within the motorcycle sector, recently awarded with “Counter Fraud Initiative of the Year” from the Modern Claims Awards 2017.                                                                                                          Featured in the Sunday Times Fast-track 100 of the Fastest Growing Privately Owned Companies in the UK, the company continues to experience substantial success and growth.

This is a fantastic opportunity for an experienced Customer Service Advisor to support a busy Repair Management Team.

To efficiently and effectively handle all Customer Service tasks required to support the Repair Management function. To handle tasks in line with specific Working Practices & Processes to deliver relevant Key Performance Indicators depending on specific type of claim.

Key Responsibilities

  • Inbound & outbound call handling
  • Managing correspondence
  • Carrying out initial contact calls to customers
  • Greeting visiting engineers & salvage agents
  • Making and receiving payments
  • Maintaining data entry
  • Directing calls

Experience/Qualifications/Skills

  • Attention to detail
  • Good telephone manner
  • Computer Literate
  • Ability to multitask
  • Hard working
  • Well organised
  • Motivated
  • Fast learner
  • Team orientated
  • Work well under pressure
  • Ideally customer service experience

What you need to do now

If you meet the above criteria please send over your CV to hr@4th-d.co.uk and we will be in touch to discuss your suitability for the opportunity.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion regarding your career aspirations and how your experience and skills set may be of value to 4th Dimension.

Email: hr@4th-d.co.uk

Or to see our latest vacancies please visit our website www.4th-dimension.co.uk/career

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