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Customer Service Representative

by • February 6, 2018 • Call Centre JobsComments (0)605

Location: Camberley, Surrey
Salary: Dependant on experience

Job brief

We are looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

  • Manage incoming emails and telephone calls as part of the team
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer issues and record on CRM
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems would be an advantage
  • Familiarity with MS Office to beginner level essential
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively

Salary will be consummate with experience and expertise. Please state your current salary details on the application.

To apply for this position, please email an up-to-date copy of your CV to: a.reid@firstpayments.co.uk

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