Customer Care Advisor
Location: Ealing W5 2AU
Salary: up to £23,000
Contract: Permanent and Fixed Term available
Hours: 35 and 25 per week. Monday – Friday (8am-8pm) and Saturday (9am – 1pm)
We are currently seeking two experienced and customer focused Customer Care Advisors to join our well established but highly ambitious organisation. This is an exciting time to join Catalyst as we embark on an accelerated period of growth and change with a clear plan to push forward the Commercial arm of our business.
Catalyst is one of the leading housing associations in London and the South East, developing homes for both rent and outright sale, and acting as an agent for change within local communities. We are constantly adapting and evolving our services to meet a changing environment and the changing needs of our customers. At Catalyst we are fiercely proud of our mission to become the model 21st century provider of homes: applying social and commercial entrepreneurship to tackle social exclusion, and building innovative mixed-tenure communities.
As a Customer Care Advisor you will deliver exceptional customer service to Catalyst’s internal and external customers through a range of channels. We will develop your knowledge of the housing sector to provide expertise across the entire range of core services including maintenance, allocations, service charges, environmental service and income. As part of the role you will work closely with stakeholders across the business to strive for 1st contact resolution to queries and will thoroughly investigate customer’s accounts to prevent possible call backs.
The successful candidate will ideally have customer service experience and be able to demonstrate an exemplary telephone manner and the ability to tune into the customers’ needs across all social media platforms. This is a fast paced and target driven environment and it is essential that the post holder is able to show highly developed questioning and listening skills and an ability to communicate with both empathy and clarity.
We recognise that our success lies within our people so if you have the ambition, skills and experience we are looking for, you are inspired by our vision and you believe you can make a difference we’d love to hear from you.
The role is subject to a basic DBS check.
If you have the relevant skills and experience for the role and would like to apply, please visit our careers website www.chg.org.uk and email your CV, supporting statement, Pre-Employment Checks and Diversity Monitoring form to: firstname.lastname@example.org.
Closing date: 6th August 2017
Assessment Centre Date: 15th August 2017
Interview Dates: 17th August 2017
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