by • July 3, 2015 • Jargon BusterComments (0)1747

This stands for Customer Service Representative and describes a person who works for company in a customer-facing role. They are the link between the business and the customer and allow communication between the two. A CSR may work in a face-to-face environment (for example in a shop) or in a contact centre (and communicate with customers over the phone or Internet).

Also known as: agent; advisor

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