Contribute to CCM

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Make your mark on Contact Centre Monthly! We want this website to serve the needs of the call centre and customer service community, and we need your help! Please tell us what you would like to see featured on the site – or better yet, send us your own comments, advice, articles and photos.

See below for all the ways you can contribute:

Centre Stage

This is the area of the site where we highlight the high achievers within the contact centre community, with the aim of showcasing talent (and allowing readers to learn from the best). There are two types of profile:

Call centre profiles which detail the achievements of teams and entire operations and how they are improving performance.

Superstar profiles which highlight individuals within teams and what they are doing on a daily basis to make things better for customers.

Updated weekly

Please forward ideas for profile subjects to: chantelle@contactcentremonthly.co.uk

Centre Stage Gallery

There is also a gallery for photos of how the industry likes to celebrate, have fun, and raise money for charity. If you have any photos or videos to share, please send them to chantelle@contactcentremonthly.co.uk

News

Keeping you up to date with all the latest news from around the contact centre industry.

Updated daily

Please forward press releases for editorial consideration to: chantelle@contactcentremonthly.co.uk

Events

Industry events you need to know about. We will also attend and review events upon request (subject to staff availability).

Checked and updated weekly

Please forward details of your industry event to: chantelle@contactcentremonthly.co.uk

Tips and advice

In this, the busiest and most dynamic area of the site, readers will hear from industry experts, trainers, analysts and pundits on how to improve performance on every aspect and at all levels, from individual career development right through to enterprise-wide strategic thinking. A detailed calendar of upcoming articles is available on request.

Updated weekly

If you have an idea for an article you would like to write, or if there is a topic you would like to see covered, please contact: chantelle@contactcentremonthly.co.uk

In exchange for your contribution, you will receive an author profile, comprising of a 100-word bio/company description, a photo, and contact details.

Word limit: 800 words

Incentive ideas

Keeping staff motivated and working as a team is a daily challenge for managers and team leaders – but finding the right motivational tools and incentives can make all the difference. This guide will provide all the inspiration you need to make your next incentives programme a roaring success.

Updated weekly

If you have an idea to be featured here, please let us know!

The science bit

The inner workings of contact centres can be very confusing, especially given the huge amount of technology designed to increase efficiency and boost performance. This no-nonsense guide to the technical aspects of call centre life aims to help increase knowledge and help readers navigate the world of call centre tech.

Updated weekly

If you have an idea for an article you would like to write, or if there is a topic you would like to see covered, please contact: chantelle@contactcentremonthly.co.uk

In exchange for your contribution, you will receive an author profile, comprising of a 100-word bio/company description, a photo, and contact details.

Word limit: 800 words

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