Cloud Contact Centre and Communications Integration™ solutions specialist, Content Guru, has been positioned in Gartner’s Magic Quadrant for Contact Center as-a-Service (CCaaS) for Western Europe. The company was positioned furthest for completeness of vision and highest for ability to execute within the challengers quadrant.
Sean Taylor, Managing Director of Content Guru, commented:
“We feel it’s great for the business to be recognised by Gartner in the European Cloud Contact Centre marketplace. Ourstorm® CONTACT™ solution is challenging offerings from multi-billion dollar organisations in a very competitive and fast-growing sector.
“This marks an important point in a journey that started ten years ago. From the initial early scepticism of cloud we are now experiencing tremendous growth and this year marks our most successful 12 months to date. With our storm USA platform having gone live this year too we can also look forward to challenging in North America over coming years.”
The storm platform delivers a range of mission-critical services for major organisations such as UK Power Networks, Scottish Power and EDF Energy in the utilities sector, Thomas Cook Group, TUI Travel and National Rail Enquiries in travel, and hundreds of other large enterprise customers across a range of verticals, including Travis Perkins, Rightmove and Chubb.
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About the Gartner Magic Quadrant
A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view. The Magic Quadrant for CCaaS, Western Europe covers a market that is “maturing such that IT leaders and customer service organizations have a range of competitive offers to consider in place of more traditional, premises-based contact centre infrastructure”.
According to the report, “Challengers also have attained a large installed base of customers, and have service capabilities in multiple countries; however, they are more focused on selling on a country level, especially through channels, rather than addressing the Pan-European requirements of IT organizations.”
Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Steve Blood, Drew Kraus, Daniel O’Connell, 15 October 2015
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Content Guru
Content Guru is a Cloud Contact Centre and Communications Integration™ solutions provider, delivering a wide range of services to hundreds of clients worldwide through its storm platform. Headquartered in the UK, Content Guru also has regional offices in Germany, the Netherlands, and the USA, as well as global platform deployments.
storm supports over 2000 applications including:
– Multi-channel Cloud Contact Centre
– PCI-compliant card payment handling
– Unified Communications
The platform handles tens of millions of daily interactions for organisations including National Rail Enquiries, Northgate Public Services, Rightmove and UK Power Networks.