-
October 16, 2015 •
Top Tips •
2092
It’s a fact… the days of customer service operating between the hours of 9am and 5pm are now a distant memory. The modern...
-
October 16, 2015 •
Top Tips •
1766
Good managers intuitively know that listening to what customers have to say is a critical success factor when it comes to doing...
-
October 2, 2015 •
Top Tips •
2097
Social media is a compelling channel for online retailers to drive growth, improve brand awareness, sustain high customer...
-
September 21, 2015 •
Top Tips •
1881
When you have your performance platform in place and employee engagement is high, using customer feedback to improve is what will...
-
September 10, 2015 •
Top Tips •
3983
When designing or thinking about their ‘brand’, companies tend to focus on what that brand looks or feels like. They don’t...
-
September 10, 2015 •
Top Tips •
1949
Your frontline service team is where value is created or lost for your organisation. Those thousands of conversations, though,...
-
September 8, 2015 •
Top Tips •
1696
Call me slow off the mark but I’ve never jumped into the customer experience pond. For some reason I’ve not been...
-
August 14, 2015 •
Top Tips •
2039
Entering a customer service award programme can be a daunting prospect. Doing it properly certainly involves a lot of hard work,...
-
August 13, 2015 •
Top Tips •
2355
Offering a quality service to customers over the phone is a huge priority for businesses. But who defines what good looks like?...
-
August 13, 2015 •
Top Tips •
1743
Several principles for social media customer service are the same as for other traditional channels, as Carolyn Blunt explains…...