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October 16, 2015 •
Top Tips •
1010
It’s a fact… the days of customer service operating between the hours of 9am and 5pm are now a distant memory. The modern...
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October 16, 2015 •
Top Tips •
868
Good managers intuitively know that listening to what customers have to say is a critical success factor when it comes to doing...
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October 2, 2015 •
Top Tips •
1060
Social media is a compelling channel for online retailers to drive growth, improve brand awareness, sustain high customer...
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September 21, 2015 •
Top Tips •
902
When you have your performance platform in place and employee engagement is high, using customer feedback to improve is what will...
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September 10, 2015 •
Top Tips •
1955
When designing or thinking about their ‘brand’, companies tend to focus on what that brand looks or feels like. They don’t...
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September 10, 2015 •
Top Tips •
947
Your frontline service team is where value is created or lost for your organisation. Those thousands of conversations, though,...
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September 8, 2015 •
Top Tips •
866
Call me slow off the mark but I’ve never jumped into the customer experience pond. For some reason I’ve not been...
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August 14, 2015 •
Top Tips •
938
Entering a customer service award programme can be a daunting prospect. Doing it properly certainly involves a lot of hard work,...
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August 13, 2015 •
Top Tips •
1118
Offering a quality service to customers over the phone is a huge priority for businesses. But who defines what good looks like?...
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August 13, 2015 •
Top Tips •
819
Several principles for social media customer service are the same as for other traditional channels, as Carolyn Blunt explains…...
