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September 7, 2016 •
Articles, The Science Bit •
1694
Outbound diallers can achieve far more than just increasing the throughput of calls. The latest features in cloud-based solutions...
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September 2, 2016 •
The Science Bit •
4178
Customer Journey mapping is becoming an increasingly popular term in contact centers. Many organizations are using customer...
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September 2, 2016 •
News, The Science Bit •
2682
Empowering agents with the right headsets can significantly boost their productivity, improve customer relations and drive...
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September 2, 2016 •
The Science Bit, Top Tips •
2217
by Stephen Levenson, VP at Global Telecom Testing (www.globaltelecomtesting.com) A 1st Financial Training Services survey...
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July 28, 2016 •
The Science Bit •
2647
One of the gurus of web usability, Steve Krug, always asked of any website “Don’t make me think”. By this he meant that the...
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July 28, 2016 •
The Science Bit •
2049
When researching our new report, “The Inner Circle Guide to Omnichannel Customer Contact”, it was interesting to see how the...
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July 28, 2016 •
The Science Bit •
2261
I’ve just run my second briefing on intelligent assistance. Much happened in the few months between sessions. This time, the...
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July 28, 2016 •
The Science Bit •
2141
In this blog, we discuss six ideas that companies can use to retain their HomeAgent talent: Operate a total...
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July 28, 2016 •
The Science Bit •
1965
Organisations have happily supplemented voice with digital channels, but very few have integrated them. It’s a shame. Unless...
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July 25, 2016 •
News, The Science Bit •
1444
Jabra report outlines business failures to support conversation-driven employee productivity Research launched by Jabra today...
