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July 12, 2017 • 67

Enghouse Helps Rural Housing Specialist Achieve 100% All Round

The well-used terms “sustainable” and “affordable” are not just empty words for Hastoe Housing. It prides itself on finding innovative solutions to enable local people to remain within their communities and now owns and manages over 7,000 homes in over 70 local authority areas. In 2011 they completed their 200th village scheme, confirming...

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July 12, 2017 • 91

Why you need to streamline your contact centre technology

For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it a continuous challenge. However, ensuring you have the right technology not only helps identify areas for improvement, it also allows you to deliver a seamless experience across all channels. So why do you need to streamline your...

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July 12, 2017 • Blog • 67

4 steps to successful social customer care deployment
May 30, 2017 • Blog • 242

10 key social customer care statistics you need to know

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