Articles

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  September 11, 2017 • 179

  Technology Won’t Help Without A Human Face

  VoiceSage’s John Duffy points out that while proactive technologies are great enablers, it’s the human touch that will always make the difference Today’s Joe Public – and Joan Citizen – have high expectations when it comes to engaging with brands and organisations. And as a result, every UK organisation has to align the way it [&hellip...

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Blog

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  October 17, 2017 • 95

  Google Searches Leave Customer Service with the Tough Calls

  Thanks to the explosion of information online, customers are more knowledgeable – and more demanding – than ever. Here’s how to make sure that “hyper-informed customers” also remain loyal, satisfied ones. At the dizzying rate information accumulates online, we see a staggering rise of what I call “hyper-informed customers” – those...

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  October 16, 2017 • Blog • 103

  3 ways to improve training in contact centres

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  October 16, 2017 • Blog • 163

  Homeworking gathers momentum in Contact Centres

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