Centre Stage

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  Playing the Generation Game

  February 9, 2016 • Call centre profiles, Jargon Buster • 2160

  Børge Astrup, Managing Director of Intelecom Contact CentreDivision offers his top five tips for overcoming the Millennials...

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  I love you so much, I just couldn’t imagine living without you!

  February 9, 2016 • Call centre profiles, Jargon Buster • 2208

  February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make...

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  Cabot Credit Management: 7 key lessons for implementing analytics

  September 16, 2015 • Call centre profiles • 2508

  When debt solutions company Cabot Credit Management wanted to gain greater insight into its daily interactions with customers,...

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  Homeworking: a flexible working culture for LV=

  September 11, 2015 • Call centre profiles • 4357

  At LV= there is an all-pervasive belief that if you look after your employees, the business performance will look after itself....

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  British Gas: A comprehensive review of working patterns

  August 13, 2015 • Call centre profiles • 3408

  The first strategic shift review at British Gas in seven years supported a fundamental cultural change in the business based on...

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  How Genesis Housing is using actionable customer insight

  August 7, 2015 • Call centre profiles • 2609

  A clear strategic goal for Genesis, one of the UK’s leading housing associations, is to improve the level of resident...

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  See your face here!

  August 1, 2015 • Superstar profiles • 2146

  We want this area of the site to be filled with the superstars of the industry – so if you think you or a colleague deserve...

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  Centre Stage 2

  May 15, 2014 • Centre Stage • 1717

  Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa...

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  Centre Stage 1

  May 15, 2014 • Centre Stage • 1647

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