Centre Stage

LSECCA Winners: Nominet

July 12, 2017 • Centre Stage • 209

Why did you enter the awards? As a member of the UK Contact Centre forum, we felt it was a great opportunity to benchmark...
LSECCA 2017 Winners: The Chat Shop

July 12, 2017 • Centre Stage • 291

Grabbing two awards at this years London & South East Contact Centre Awards, we caught up with the team at The Chat Shop to...
David Rowlands – Contact Centre Sales Director UK and EMEA at 8×8

May 25, 2017 • Superstar profiles • 220

Can you tell us a bit about your career so far and how you arrived in your current role? I’ve been at 8×8 for around five...
Andrew Beale

January 13, 2017 • Superstar profiles • 498

Andrew Beale is Head of Customer Relations at Mazda Motors. We catch up with him to ask him about his experience within he...
Darron Burness – Teleworking Operations Manager – The AA

December 7, 2016 • Superstar profiles • 1313

Can you tell us a bit about your career so far and how you arrived in your current role? I joined the AA back in 1991 starting as...
Joseph Pratten, Senior Business Development Manager, Unify Communications

September 2, 2016 • Centre Stage, Superstar profiles • 1233

Can you tell us a bit about your career so far and how you arrived in your current role? After spending 3 years working in...
Nigel Dunn, Managing Director UK & Ireland, Jabra

August 2, 2016 • Superstar profiles • 1441

Can you tell us a bit about your career so far and how you arrived in your current role? I have spent many years working in...
Tom Harwood

June 1, 2016 • Superstar profiles • 1312

Tom Harwood, Chief Product Officer and Co-Founder of Aeriandi Can you tell us a bit about your career so far and how you...
Gary Robson

April 1, 2016 • Superstar profiles • 1823

Can you tell us a bit about your career so far and how you arrived in your current role? My career has been aided and abetted...
Roy Holmes

March 15, 2016 • Superstar profiles • 956

Can you tell us a bit about your career so far and how you arrived in your current role? Well, how long have you got? I started...

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September 11, 2017 • 179

Technology Won’t Help Without A Human Face

VoiceSage’s John Duffy points out that while proactive technologies are great enablers, it’s the human touch that will always make the difference Today’s Joe Public – and Joan Citizen – have high expectations when it comes to engaging with brands and organisations. And as a result, every UK organisation has to align the way it [&hellip...

Articles Read More

October 17, 2017 • 95

Google Searches Leave Customer Service with the Tough Calls

Thanks to the explosion of information online, customers are more knowledgeable – and more demanding – than ever. Here’s how to make sure that “hyper-informed customers” also remain loyal, satisfied ones. At the dizzying rate information accumulates online, we see a staggering rise of what I call “hyper-informed customers” – those...

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October 16, 2017 • Blog • 103

3 ways to improve training in contact centres
October 16, 2017 • Blog • 163

Homeworking gathers momentum in Contact Centres

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Contact Us

Chantelle Newton
Editor
chantelle@contactcentremonthly.co.uk
07540 227 288

Centre Stage

LSECCA Winners: Nominet

LSECCA 2017 Winners: The Chat Shop

David Rowlands – Contact Centre Sales Director UK and EMEA at 8×8

Andrew Beale

Darron Burness – Teleworking Operations Manager – The AA

Joseph Pratten, Senior Business Development Manager, Unify Communications

Nigel Dunn, Managing Director UK & Ireland, Jabra

Tom Harwood

Gary Robson

Roy Holmes

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Technology Won’t Help Without A Human Face

Blog

Google Searches Leave Customer Service with the Tough Calls

3 ways to improve training in contact centres

Homeworking gathers momentum in Contact Centres

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