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September 27, 2016 •
Jargon Buster •
1231
Dave Hoekstra of Teleopti takes a closer look at three simple tips for return on investment (ROI) on Workforce Management (WFM) ...
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September 7, 2016 •
Articles, Jargon Buster •
1781
The Payment Card Industry Data Security Standard (PCI DSS) requires that organisations which process credit card data must...
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April 1, 2016 •
Jargon Buster, Top Tips •
2408
At Mindful Presenter we hold the belief that life is a 24 hour 365 day a year conversation. We are always communicating with...
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March 10, 2016 •
Jargon Buster, The Science Bit •
2648
Research, academic studies and indeed our own personal experience prove that colour influences our moods in or outside the...
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March 10, 2016 •
Jargon Buster, The Science Bit, Uncategorized •
1609
Hussein Kamel, workforce management consultant at Teleopti explains how breaking down silos in the contact centre pays dividends...
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March 10, 2016 •
Jargon Buster, Top Tips •
3223
Jonathan Wax, VP, EMEA at Nexidia takes a look at the missing piece in the puzzle when it comes to management information and...
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February 11, 2016 •
Jargon Buster, The Science Bit •
2150
You might just find that you already have access to the best business improvement consultants that money can buy. Engaging...
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February 9, 2016 •
Jargon Buster •
1574
There are two opposing views about how software robots and artificial intelligence will impact the world of contact centres. On...
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February 9, 2016 •
Call centre profiles, Jargon Buster •
1661
Børge Astrup, Managing Director of Intelecom Contact CentreDivision offers his top five tips for overcoming the Millennials...
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February 9, 2016 •
Call centre profiles, Jargon Buster •
1700
February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make...
