-
September 27, 2016 •
Jargon Buster •
403
Dave Hoekstra of Teleopti takes a closer look at three simple tips for return on investment (ROI) on Workforce Management (WFM) ...
-
September 7, 2016 •
Articles, Jargon Buster •
1016
The Payment Card Industry Data Security Standard (PCI DSS) requires that organisations which process credit card data must...
-
April 1, 2016 •
Jargon Buster, Top Tips •
1530
At Mindful Presenter we hold the belief that life is a 24 hour 365 day a year conversation. We are always communicating with...
-
March 10, 2016 •
Jargon Buster, The Science Bit •
922
Research, academic studies and indeed our own personal experience prove that colour influences our moods in or outside the...
-
March 10, 2016 •
Jargon Buster, The Science Bit, Uncategorized •
617
Hussein Kamel, workforce management consultant at Teleopti explains how breaking down silos in the contact centre pays dividends...
-
March 10, 2016 •
Jargon Buster, Top Tips •
1658
Jonathan Wax, VP, EMEA at Nexidia takes a look at the missing piece in the puzzle when it comes to management information and...
-
February 11, 2016 •
Jargon Buster, The Science Bit •
827
You might just find that you already have access to the best business improvement consultants that money can buy. Engaging...
-
February 9, 2016 •
Jargon Buster •
542
There are two opposing views about how software robots and artificial intelligence will impact the world of contact centres. On...
-
February 9, 2016 •
Call centre profiles, Jargon Buster •
685
Børge Astrup, Managing Director of Intelecom Contact CentreDivision offers his top five tips for overcoming the Millennials...
-
February 9, 2016 •
Call centre profiles, Jargon Buster •
711
February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make...
