Jargon Buster

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  Three Tips for ROI on WFM

  September 27, 2016 • Jargon Buster • 2013

  Dave Hoekstra of Teleopti takes a closer look at three simple tips for return on investment (ROI) on Workforce Management (WFM) ...

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  The lowdown on PCI DSS certification – why it matters and what you need to know

  September 7, 2016 • Articles, Jargon Buster • 2422

  The Payment Card Industry Data Security Standard (PCI DSS) requires that organisations which process credit card data must...

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  Kissing With Confidence – Tips for the ‘Newbie’ Presenter

  April 1, 2016 • Jargon Buster, Top Tips • 3433

  At Mindful Presenter we hold the belief that life is a 24 hour 365 day a year conversation. We are always communicating with...

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  Does colour affect the workplace?

  March 10, 2016 • Jargon Buster, The Science Bit • 4427

  Research, academic studies and indeed our own personal experience prove that colour influences our moods in or outside the...

• Teleopti WFM – Beyond the Silo in contact centres

  March 10, 2016 • Jargon Buster, The Science Bit, Uncategorized • 2400

  Hussein Kamel, workforce management consultant at Teleopti explains how breaking down silos in the contact centre pays dividends...

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  Interaction Analytics – the Missing Link

  March 10, 2016 • Jargon Buster, Top Tips • 4240

  Jonathan Wax, VP, EMEA at Nexidia takes a look at the missing piece in the puzzle when it comes to management information and...

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  Looking to take your business to the next level?

  February 11, 2016 • Jargon Buster, The Science Bit • 3143

  You might just find that you already have access to the best business improvement consultants that money can buy.   Engaging...

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  Time to talk

  February 9, 2016 • Jargon Buster • 2282

  There are two opposing views about how software robots and artificial intelligence will impact the world of contact centres. On...

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  Playing the Generation Game

  February 9, 2016 • Call centre profiles, Jargon Buster • 2374

  Børge Astrup, Managing Director of Intelecom Contact CentreDivision offers his top five tips for overcoming the Millennials...

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  I love you so much, I just couldn’t imagine living without you!

  February 9, 2016 • Call centre profiles, Jargon Buster • 2435

  February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make...