By 2025, customer experience will overtake product and price as a key brand differentiator. This creates a whole new set of challenges as well as opportunities for businesses, especially within contact centres.
After all, it is within contact centres where most customer interactions are held, which can either make or break a sale, define a reputation and determine the word of mouth. Customer experience is the new battleground, and contact centres are the front line. It is vital therefore that businesses equip themselves with all the necessary tools and strategies to fortify their contact centres and separate themselves from their competition.
Enter the Call & Contact Centre Expo, the industry’s leading exhibition showcasing the latest and most effective technologies, strategies and advancements in the contact centre world to over 7,000 contact centre professionals!
The Expo plays host to over 500 leading suppliers including Ring Central, Avaya, Talkdesk and 8×8, who will all be there to demonstrate the latest technological advancements in the industry. To add to that, over 250 industry experts will be on hand to deliver high impact keynotes and seminars providing with you the leading ideas, strategies and mindsets to deliver great customer experiences. And If that’s not enough, over the 2 days visitors will have unbounded opportunities to network with like minded individuals and forge new business connections, providing a potential turning point in their business!
For the first time ever, the expo will be running alongside the Customer + User Experience Expo and the Smart Communication + Connected Business Expo, this combination of events make up Europe’s largest exhibition dedicated to creating a world of safer, faster and better communication for your business.
It’s an unmissable event, make sure you grab your free ticket!