Work for a world class Contact Centre with world class training!
Our B2C team are responsible for contacting customers who have shown an interest in using our clients’ products.
You will be responsible for contacting customers via telephone and discussing their current needs. You will need to engage with customers and manage their expectations, in order for us to send our clients’ quality leads and continue developing a strong business relationship.
You don’t need Contact Centre experience for this role. What is essential is that you have a professional telephone manner, are confident and outgoing with excellent written and verbal communication skills, hard-working, motivated, have excellent data entry skills with high attention to detail, can keep up with a fast-paced environment, be driven to hit target and earn bonuses but also be a super team player. Previous success working towards sales targets is highly desirable for this role. You will need to be happy to work in shifts across 7 days of the week (including evening and weekend work).
The MVF Contact Centre is responsible for qualifying MVF leads and making sure our clients are getting highly relevant prospects and that potential customers get matched with companies that fit their needs – we call this lead qualification. The Contact Centre is one of the most important parts of MVF’s process and vital to our future growth.
We constantly optimise our lead qualification process to make sure we are finding the highest quality prospects for our clients and this is just one of the many reasons why MVF has an impressive client retention rate of 96%. We also work closely with our Marketing teams providing feedback to help inform how they prospect customers, and to our Commercial teams about what our clients are offering to help clients to close sales more effectively.
If successful, you will receive clear training so that you know our product inside out and can provide the best information and support to customers. You will also have fantastic opportunities to learn about our sectors, whilst working in a high-performance environment in one of the fastest growing businesses in the UK.
We can’t wait to hear from you. Apply here: http://grnh.se/i4kyh11
MVF is one of the UK’s leading customer generation companies. We are a rapidly growing business – we topped the Sunday Times Tech Track, and since then grew 278% per annum before tripling in size again. We now employ over 350 staff in the UK and USA, and conduct marketing activities in more than 120 countries.
We are on a mission to accelerate our clients’ growth by building the world’s most effective marketing platform through a passion for data, relentless innovation and the development of world class teams. We want you to help get us there!
Company culture is very important to us, and that is why we were voted in the top 6 places to work in the Sunday Times Best Companies List 2017, and why we are constantly looking for ways to make MVF an even better place to work. People join us to change the industry, work with world-class talent, develop their careers and become part of our remarkable culture.