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June 23, 2020 •
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Coronavirus has forced unprecedented change upon the contact centre, testing every prior technology decision and tool in every...
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August 9, 2019 •
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The future of the managerial hierarchy in the contact centre in an era of advanced technology. When it comes to advanced...
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February 11, 2016 •
Jargon Buster, The Science Bit •
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You might just find that you already have access to the best business improvement consultants that money can buy. Engaging...